The products are amazing. I've ordered for my fur babies and also for both of my daughter's fur babies. Products come fast and are easy to set up. They run so quietly, I've had other water fountains before and they were so noisy. My animals all drink and eat from them and I have a Maine Coon who would only drink from the bath tub faucet before. I had given my daughter the pet capsule water dish, and a feeder. The waterer was missing a part, so she reached out and asked to purchase a new one. They asked for her mailing address and shipped her one for free the very next day! Not only that but they also got her email address and sent her the tracking number so she knew when it would arrive. I can't say this enough this is a great company with amazing products!