Customer service is great, quick and responsive! I reached out to them regarding my water fountain not working and sent video per their request to show the problem...they quickly agreed to send another one. For some reason it stopped pumping water and they didn't make it complicated which is really appreciated. Anyways my cats love this water fountain and I will be buying from here again.
All four of my cats took to it. They IMMEDIATELY started using it. I feel like they drink more water with it too. It is quiet. It only bubbles when the water is starting to get low. That is when you know to put more in there.
After over a week of run time our cat has yet to use it. She looks at but has no interest in drinking from either the pool of water or the soft stream coming from the pump. Not the product’s fault, just a picky cat. The culprit is shown in the photo.
I am here just to say thank you to petlibro for the kindness. To make a long story short, my delayed parcel has arrived after the company has reissued a new one. By asking to return an extra package, I have received an email telling me that I can keep an extra water fountain and only has to return the feeder. What a nice surprise! Thank you so much Petlibro. This is my first experience with you guys and I love it!