Question: Can this be used for wet cat food?Answer: The machine only works with dry food.Question: How many pounds of dry cat food can it hold?Answer: This Automatic Cat Feeder can hold 5 liters of dry food, it is suitable for cats and small to medium dogs. You can even feed rabbits, squirrels, guinea pigs or birds. Question: Will this feeder work with larger kibble sizes?Answer: The grain size applicable to our products is 2-15mm / 0.07-0.6in in diameter, and please fill it with dry pet food only.Question: What is the maximum number of times can food come out per meal?Answer: Up to 50 portions per meal.Question: How much volume is in each portion?Answer: Each portion is about 20ml/10g. ≈ 1/12 cup Question: How long will the desiccant bag work?Answer: Replace them every two weeks.Question: Can portions be different for different times of feeding?Answer: Yes. Each feeding can be a different portion size.Question: Can cat shake the feeder to get more food out?Answer: The grain outlet has a sealed structure，which can effectively avoid the problem of shaking and falling food.Question: Can it run on battery power only without the power plug, or is the battery only for backup in case the power goes out? Answer: Yes, but we recommended to use it together, so that the feeder can continue to work during power failure or when the battery is dead.
Question: Is the bowl removable?Answer: Yes, it is removable and easy for people to remove.
Question: How often should I change the filters? Where to get them? Answer: Please replace the filter every 2-4 weeks to keep the water fresh. firstname.lastname@example.org to purchase new filters.Question: How long does it last before you have to re-fill it?Answer: Depends on your pet. For some customers having 2 cats, they add water every other day.Question: What if water keeps spilling out of water tray? Answer: The filter may not be fully soaked. Please soak the filter in a clean bowl (not in water tank) for 5 minutes before the first use. Question: Am I required to use the filter if I already have pure water that will be used in the water fountain ?Answer: One of the reasons you need the filter is because your pet will be drinking from it and the water is recycled through the filter to keep the water clear of debris such as pet fur and pet saliva too. Question: What if the water pump stops working? Answer: 1) Fill in water between MIN and MAX. The pump will fail if it runs dry. 2) Clean the pump, water tank, and drinking basin. 3) If the above solutions don't work, please contact us at email@example.com. Question: Why do I need to soak the filter before first use? Answer: The filters absorb more water (and therefore clean more water) when they're wet and expanded. Soaking the filter removes particulate matter that may have settled on the filter.Question: What if the water output speed slows down?Answer: 1) For the first use (or reuse after long-time storage), the water pump needs to discharge air, it's normal if the water output speed slows down. 2) It is dirt in the pump, please refer to "How to Clean the Pump" in the manual to clean it.Question: What if it is not water after installation?Answer: This product adopts a wireless pump, and the power supply mode of the water pump is induction power supply. Please ensure that the power supply is connected, the water tank and base are installed correctly, and the water pump and water tank are installed correctly. Please refer to the "How to Use" section of the manual.Question: Does this turn off automatically?Answer: Yes. For safety reasons, the Water Fountain will shut off automatically when there is insufficient water.
1. Ground Shipping: free for orders over $50, $6 for orders $0-$49.99 within the continental U.S. Normally orders will ship within 5-8 business days of processing payment. 2. Expedited Shipping: $28 within the continental U.S. Normally orders will ship within 3-5 business days of processing payment.3. Pre-orders are subject to the estimated delivery time displayed on the product page. 4. Click here to learn more about our shipping policy. 5. For any questions, please contact us via firstname.lastname@example.org
1. 12 months product warranty period.2. After-sales service provided for product issues caused by non-artificial reason.3. Click here to learn more about our warranty policy. 4. For any questions, please contact us via email@example.com
For Feeder1. Please use the original 5V power supply.2. Change the batteries every 6 months if not in use for a long time.3. Suitable for cats and small to medium dogs.4. Fill in dry pet food only; kibble sized 2-15mm / 0.07-0.6in in diameter. For Fountain1. Replace the filter and the foam filter at least once every 2 weeks.2. Clean the pump and fountain at least once every 2 weeks.3. To extend the life of pump, please add water before starting the machine.