FAQ
Question: Can this be used for wet cat food?
Answer: The machine only works with dry food.
Question: Can it work for larger dogs?
Answer: This would be more suited for a small or medium pets.
Question: How many pounds of dry cat food can it hold?
Answer: This Automatic Cat Feeder can hold 3 liters of dry food(or 5 liters), it is suitable for cats and small to medium dogs. You can even feed rabbits, squirrels, guinea pigs or birds.
Question: Will this feeder work with larger kibble sizes?
Answer: The grain size applicable to our products is 2-15mm / 0.07-0.6in in diameter, and please fill it with dry pet food only.
Question: What is the maximum number of times can food come out per meal?
Answer: Up to 50 portions per meal.
Question: How much volume is in each portion?
Answer: Each portion is about 20ml/10g. ≈ 1/12 cup
Question: How many cups does it dispense a day?
Answer: 1 portion is 0.08 cup. 50 servings(4 cups) a meal,and up to 6 meals each day. Total is 24 cups.
Question: How long will the desiccant bag work?
Answer: Replace them every two weeks.
Question: Can portions be different for different times of feeding?
Answer: Yes. Each feeding can be a different portion size.
Question: Can cat shake the feeder to get more food out?
Answer: The dispenser used in our product is fully enclosed, which can effectively avoid the problem of shaking and falling food.
Question: Can it run on battery power only without the power plug, or is the battery only for backup in case the power goes out?
Answer: Yes, but we recommended to use it together, so that the feeder can continue to work during power failure or when the battery is dead.
Question: Is the bowl removable?
Answer: Yes, it is removable and easy for people to remove.
Question: Is this dishwasher safe?
Answer: Yes, it does but we do not recommend removing the filter.
Question: What is the benifist of stainless steel cat water fountain compared to plastic water fountain?
Answer: Stainless steel wont degrade over time with the constant water flow or will it get moldy as quick as a plastic oneor discolored from sunlight or just being in the air. The Stainless steel ones look nicer as well.
Question: Is it adjustable for water flow?
Answer: Yes, very convenient! The water valve on the lid can adjust the water flow.
Question: Does the water run continuously or does it automatically shut off after a while?
Answer: The water continuously runs. You have to unplug it to turn it off. But it is really quiet. You can’t even tell it’s on.
Shipping Policy
1. Ground Shipping: free for orders over $50, $6 for orders $0-$49.99 within the continental U.S. Normally orders will ship within 5-8 business days of processing payment.
2. Expedited Shipping: $28 within the continental U.S. Normally orders will ship within 3-5 business days of processing payment.
3. Pre-orders are subject to the estimated delivery time displayed on the product page.
4. Click here to learn more about our shipping policy.
5. For any questions, please contact us via help@petlibro.com
WARRANTY
1. 12 months product warranty period.
2. After-sales service provided for product issues caused by non-artificial reason.
3. Click here to learn more about our warranty policy.
4. For any questions, please contact us via help@petlibro.com
Notes
1.Please use the original 5V power supply.
2.Change the batteries every 6 months if not in use for a long time.
3.Suitable for cats and small to medium dogs.
4.Fill in dry pet food only; kibble sized 2-10mm / 0.07-0.4in in diameter.
5.Do NOT allow pets to chew on or swallow any parts.If you are concerned about the power cord, purchase a cord conduit (a hard-plastic protector) at any hardware stroe to protect the power cord.
6.If an extension cord is necessary, one unit with a proper rating should be used.3.Do NOT install or store the pet water fountain where it will be exposed to weather or temperatures below 0°/40°F.4.Read and observe all important notices listed on the pet water fountain and in the packaging.
