FAQ
Question: Does it work without the filter?
Answer: Yes, it does. But for the health of your pet, we do not recommend removing the filter. It is better to use the filters. According to your pet's drinking frequency and the number of pets using the fountain, change the filter every 2-4 weeks.
Question: Am I required to use the filter if I already have pure water that will be used in the water fountain ?
Answer: One of the reasons you need the filter is because your pet will be drinking from it and the water is recycled through the filter to keep the water clear of debris such as pet fur and pet saliva too.
Question: Is this suitable for dogs, bunny ?
Answer: For a single small or medium dog and bunny , it would be great.
Question: Does this turn off automatically?
Answer: Yes. For safety reasons, the Water Fountain will shut off automatically when there is insufficient water.
Question: How long is the cord?
Answer: The cord is 1.8m long.
Question: Is it battery operated?
Answer: This water fountain is powered by power supply.
Question: How long does the water last?
Answer: It depends on how much your pet drinks.
Question: Is the water very noisy? Is the pump also noisy?
Answer: The pump is not noisy at all and the flow of water is very gentle so it does not make any splashing noise.
Shipping Policy
1. Ground Shipping: free for orders over $50, $6 for orders $0-$49.99 within the continental U.S. Normally orders will ship within 5-8 business days of processing payment.
2. Expedited Shipping: $28 within the continental U.S. Normally orders will ship within 3-5 business days of processing payment.
3. Pre-orders are subject to the estimated delivery time displayed on the product page.
4. Click here to learn more about our shipping policy.
5. For any questions, please contact us via help@petlibro.com
WARRANTY
1. 12 months product warranty period.
2. After-sales service provided for product issues caused by non-artificial reason.
3. Click here to learn more about our warranty policy.
4. For any questions, please contact us via help@petlibro.com
Notes
1.Soak the filters for 15 minutes in a clean bowl with water
2.Make sure the filter is fully soaker before the water fountain is turned on; otherwise water may not be dispersed through the filter smoothly and spill out.
3.To prevent the activated carbon dust (which will not harm your pets) from shedding into water, please soak the filter in water for 15 minutes or rinse it for 30 seconds thoroughly under running water before use. According to your pet's drinking frequency and the number of pets using the fountain, change the filter every 2-4 weeks.
