Why don't I see any photos to choose from when creating a new pet profile?
If you don't see any photos, Scout might need help recognizing your pet. Here are a few things you can try to improve recognition accuracy:
1) Adjust Scout's Pet Recognition Sensitivity. Tap the settings icon in the top right corner of the home screen, then "Pet Recognition." Slide the Pet Recognition Sensitivity bar to adjust the sensitivity level. Try adjusting it one level at a time and check the results. It might take a few tries to find the right setting for your pet and their environment.
2) Check the Recognition Gallery. If you see misidentified pets in the gallery, you can reassign them to your newly created pet profile.
Get a first look at upcoming sales, new product drops, exclusive gifts, and more.
Get a first look at upcoming sales, new product drops, exclusive gifts, and more.
Halloween Sale ends in {countdown}!Halloween Sale ends in {countdown}!
More to LoveMore to Love
Dockstream 2 Splash Shield
$15.99
Granary Slow Feeder Bowl
The easy way to slow their eating
$29.99
RFID Collar Tag
$19.99
Dockstream 2 Smart Fountain
The next generation of pet hydration
$149.99
Polar Smart Wet Food Feeder
You both could get used to this
$179.99
Granary Smart Camera Feeder
Keep an extra eye on your furry friend
$189.99
Order details
Subtotal:$0.00
Saving:$0.00
Shipping:$7.99
Spend $100 or more to enjoy FREE shipping.
Orders under $50: $7.99 shipping cost
$50–$99.99: $13.99 shipping cost
$100+ — FREE shipping!
Final shipping costs are confirmed at checkout and may vary according to order or delivery address.
Tax:Calculated at checkout
Total$0.00
Order details
Subtotal:$0.00
Saving:$0.00
Shipping:$7.99
Spend $100 or more to enjoy FREE shipping.
Orders under $50: $7.99 shipping cost
$50–$99.99: $13.99 shipping cost
$100+ — FREE shipping!
Final shipping costs are confirmed at checkout and may vary according to order or delivery address.
Tax:Calculated at checkout
Total
$0.00$0.00
Complete your order before it disappearsComplete your order before it disappears
Choosing a selection results in a full page refresh.