We know how important it is to make sure your pets are well-cared for, especially when you're away from home. That's why our smart feeders and fountains are built to provide consistent meals and hydration. We're committed to making sure our products live up to that promise.
As we continue to innovate and advance our pet care technology, we acknowledge that unexpected events may occur. In the past, we haven't always met our own expectations in communicating effectively during these times. But we've learned from these experiences and are committed to doing better.
These improvements reflect our dedication to ensuring that you're always informed and supported.
- Increased server capacity
To better accommodate our growing user base, we've significantly increased server capacity, allowing for up to one million users on the Petlibro app at the same time.
- Advanced cloud monitoring
We improved how we monitor our cloud system. This means we can identify and solve any potential problems more quickly.
- 24/7 global technical team
We have established a global technical support team. This team is equipped to make sure our servers are maintained 24/7.
- Customer support improvements
We’ve strengthened our customer support processes to ensure faster response times. Additionally, we are in the process of building a live chat feature to provide real-time assistance. We aim to have this available early next year.
- Enhanced communication channels
We've optimized our email platform to ensure all existing app users receive timely updates during service disruptions.
As always, our smart feeders and fountains are designed so that your pets will still get their meals and water in the unlikely event of a service disruption. In these cases, your app may not update to reflect a successful feeding or hydration has occurred. We recommend setting a feeding schedule in advance, particularly when you're away from home, to ensure consistent mealtimes.
We're happy to be part of your pet's care team! Our smart products are made to be dependable, but it's always a good idea to have a backup plan. Whether it's a friend or family member, someone should have access to your home in case of any emergency. This ensures your pet is safeguarded, regardless of the nature of the incident.
