Hello Pet People. 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged.

If you have any questions please send us an email at: help@petlibro.comAny questions related to after sales, please attach the model Nr. and PN code for quick response. *Model Nr.: On the product or the package. *PN code: In the battery house or on the package.


Q. Where does Petlibro Ship?
Petlibro ships everywhere in the United States. 

Q. Where do you ship from?
We ship from our partnered warehouses across the State. Please expect your items to be shipped separately (if you order more than one item) as different warehouse specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?
It will usually take 7-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. How long will it take to dispatch the order?
Orders will normally be processed and dispatched within 5-8 days.

Q. Do you ship Worldwide?
Unfortunately we can only ship to the USA at the moment, in the meantime we are actively developing other regional markets, so feel free to subscribe to our newsletters for timely information.

Q. How much does shipping cost?

Ground Shipping: Orders Over $50 - Free; Orders $0-$49.99 - $6

Expedited Shipping: $28

The free shipping service does not cover Alaska, Hawaii, and Puerto Rico, please contact us in advance if you need to ship to those three areas.

Orders that include products with batteries (such as model WF115 and IT001) only have Economy shipping option.

Q. Where is your company located?
Our headquarter is located in the C.A, USA, we have designed products that pet owners would desire and shipped to homes in the United States,United Kingdom, Japan,Canada,France and Germany.

Except for Canada (CA) and Japan (JP) where Amazon handles delivery, we can ship to all other regions through PETLIBRO Official Website.

Q. Where are your products made?
Currently we manufacture in China, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.

Q. Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
All inquiries can be forwarded to help@petlibro.com

Q. How can I pay?
We accept all Major Credit Cards and Paypal.

Q. Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.