Due to Covid-19

1. Please allow up to 3 days for your order to be dispatched due to COVID-19 delays in our warehouse. We apologise for any inconvenience.

2. If your order does not arrive on time, we ask that you allow 4 extra business days as some packages may become delayed while in transit. If your order still has not arrived after the recommended additional time, please email us at help@petlibro.com or contact us at 1-408-767-4929 [ 10AM-3PM (PST), Monday to Thursday ], so we can make it right.

Delivery Times

All orders on Petlibro.com are shipped by USPS, UPS, or Amazon FBA. It generally takes 1-2 business days to process and dispatch orders from the warehouse. In peak periods like holidays or Black Friday & Cyber Monday please allow up to 5 business days for dispatch.

All orders are shipped from California & Pennsylvania depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster.

Area	Shipping Time (Business Days)	Shipping Fee
Contiguous United States	5 - 8	Orders Over $50 - Free Orders $30-$49.99 - $5.99 Orders $0-$29.99 - $3.99

Order Tracking

Once your order has shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use the number to track the status of your shipment. If you haven't received your OTN in 5 business days, please contact us at help@petlibro.com and we’ll respond as early as possible.

Delivery Address

A complete, correct delivery address is essential. Once your order has been processed or shipped, it won’t be able for us to change the shipping address. To change or cancel the order, please email help@petlibro.com within 8 hours after order is placed.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. 

Back Orders

We ship the entire order when all items are ready, so please consider placing a separate order for your back-ordered items if you prefer not to wait on them for the rest of your items to ship.

Lost/Damaged Packages due to Shipping

If any item is lost or arrives damaged due to shipping, please snap some photos of the damage to the box and contact the carrier. We are not responsible for any errors made by the post office. However, if your package has not been received within 2 weeks of the shipping notification email or text message, please contact us. We will look into your order details and assist you in getting it straightened out with USPS. We will send you a new item.

Shipping/Order Questions

For any questions about shipping or your orders, please email our support team at help@petlibro.com.

Carrier Partners

 

Note: Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating of information due to the restriction of shipping lines. Important medical supplies such as masks and medical equipment are being prioritized for shipment during this period. Please allow an additional 1-2 weeks for your order to be delivered after it has been processed. We will monitor all orders until completed. We thank you for your understanding during this difficult time.

Last updated: 30th June 2021