How can I return my order?

Returns & Refund Policy

We stand behind our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it for a refund under the following conditions.

 

Return Eligibility

To be eligible for a return:

  • The product must be in an undamaged, resalable condition.
  • The return must be requested within 30 days of your receipt of the order.
  • The product must be returned with all original accessories, components, and packaging.

 

Important Notes

Please be advised of the following policies to ensure a smooth return process:

  1. Complete Return: All items must be returned in their original condition, including all accessories (such as cables, manuals, etc.) and the original box or packaging.
  2. Shipping Costs for Non-Quality Issues: For returns that are not due to a product quality defect or damage upon arrival, the customer is responsible for the return shipping costs.
  3. Refund Amount: For non-quality-related returns, the refund will cover the cost of the product itself. Original shipping fees are non-refundable.

 

How to Initiate a Return

To start your return process, please contact our customer support team with your order number and reason for return. We will guide you through the specific steps and provide the necessary return instructions.

For any further questions, please do not hesitate to contact us.

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