Return & Refund Policy

Cancellation

Petlibro accepts order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for refund for any reason within 30 days after the receipt of the product. 

● Returns must include all accessories

● Items must include original packaging

● For non-quality related warranty claims, buyer is responsible for shipping costs

● For non-quality related warranty claims, Petlibro refunds the cost of the product itself

● Returns may be rejected if product does not meet the above requirements

It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

For purchases not made directly through Petlibro's online stores, please contact retailers for refunds. For quality-related issues, please see below.

Petlibro reserves the right of final interpretation whether the product is damaged.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically  be applied to your original method of payment ( E.g. credit card, PayPal, or other payment methods), within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at help@petlibro.com.

Please contact our Customer Service at help@petlibro.com to get the return address.

Any questions related to after sales, please email us at  help@petlibro.com . *Please attach the model Nr. and PN code for quick response. *Model Nr.: On the product or the package. *PN code: In the battery house or on the package.