We regret that we have no ability to cancel the subscription and process a refund directly because Google Play Store is the official marketplace for Android apps, games, and subscriptions. When you make a purchase on the Play Store, the payment is processed through Google's systems. Google support assists users in managing their subscriptions, including processing refunds, cancellations, and resolving any billing issues. As a result, you need to reach out to Google support to initiate the refund process for subscriptions. However, I assure you that we are here to assist you in this process.
Regarding cloud video storage, you can cancel the subscription on the Play Store first.
How to cancel a subscription on an Android phone?
Open the Google Play Store App.
1. Tap on the profile on the top right to check that you're signed in to the correct Google account.
2. Tap on the account, followed by "Payments & subscriptions"
3. Select the subscription you want to cancel
4. Tap Cancel Subscription
5. Confirm the cancellation.
Tutorial video: https://www.youtube.com/watch?v=-CdDhTZt0kc&t=8s
Regarding the refund, you need to contact Google support: https://support.google.com/googleplay/answer/7018481
To start the process, please follow these steps:
1. At the top right, click your Profile picture.
2. Click Payments & subscriptions.
3. For the order you want to return, click Report a problem.
4. Select the option that describes your situation.
5. Complete the form and note that you'd like a refund.
6. Click Submit.
