Most Petlibro main devices qualify through Flex, excluding PC001 and accessories. Look for the “HSA/FSA eligible (with LMN)” badge on product pages or browse our HSA/FSA eligible collection before purchasing.

Many Petlibro main device products for feeding, hydration, and litter care may be eligible through Flex, including select automatic feeders, pet fountains, and automatic litter boxes. Eligibility may depend on your plan, provider, individual circumstances, and LMN approval if required.

Petlibro does not process veterinary bill payments. If you have questions about using HSA or FSA funds for vet bills, please contact your HSA/FSA provider or administrator directly. For Petlibro product purchases, eligibility depends on Flex review, plan rules, and medical necessity if required.

Flex is the secure checkout option Petlibro uses to support HSA/FSA purchases. It helps check eligibility, process HSA/FSA payments, and provide required documentation, including an itemized receipt and, when applicable, a Letter of Medical Necessity.

A prescription is not always required, but some purchases may require an approved Letter of Medical Necessity. If an LMN is needed, Flex will guide you through a short online eligibility check reviewed by a licensed provider.
If your LMN is approved, you will receive your LMN and itemized receipt by email. If your LMN is not approved, you will not be able to use HSA/FSA funds for that purchase, but you may still complete your order using another payment method. A non-refundable $5 LMN fee applies only when an LMN is approved.

Certain conditions may support medical necessity, such as respiratory and allergy concerns, skin and immune health, mental and behavioral health, musculoskeletal and pain-related needs, neurological or sensory/mobility needs, and life stage needs such as pregnancy.

These conditions do not guarantee eligibility, LMN approval, reimbursement, or HSA/FSA claim approval. Final eligibility is determined by your HSA/FSA provider and individual circumstances.

Flex may not appear if you are logged into Shop Pay or if your cart contains subscription or other ineligible items. Try checking out as a guest or using a private/incognito browser. If needed, purchase eligible and non-eligible items in separate orders.

Your HSA/FSA card may be declined due to insufficient funds, plan restrictions, or provider requirements. Please check your balance and confirm eligibility with your HSA/FSA provider. If eligible, you may complete your purchase with another payment method and submit for reimbursement later.

Yes. If you pay with another payment method and receive an itemized receipt and approved LMN from Flex, you may submit those documents to your HSA/FSA provider for reimbursement. Processing times vary by provider and may take several days to a few weeks. Petlibro does not guarantee that any reimbursement or HSA/FSA claim will be approved.

An HSA, or Health Savings Account, and an FSA, or Flexible Spending Account, both let you use pre-tax funds for qualified medical expenses. The main difference is that HSA funds can usually roll over year to year, while FSA funds are often tied to a specific plan year. For Petlibro purchases, eligibility still depends on your plan, provider, and LMN approval if required.