Petlibro app services have been fully restored and are operating normally. After several hours of monitoring and a full cycle of routine performance, we are confident that the service disruption has been resolved.
Our team will continue reviewing the incident over the coming days to better understand the cause and identify improvements to help prevent similar disruptions in the future.
What you should know
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Previously saved schedules continued to run. Feeding schedules, automatic cleaning routines, and other settings saved to your device before the disruption continued to operate locally as scheduled, provided the device was not reset. Some execution results may not have appeared correctly in the app during the disruption.
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Your device should reconnect automatically. In most cases, no action is required. If your device still appears offline or is not working as expected, please unplug it from power, plug it back in, and allow some time for it to reconnect.
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Please review settings changed during the disruption. Settings created or modified while service was affected may not have been saved successfully. We recommend checking your schedules and other device settings in the Petlibro app and reconfiguring them if needed.
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Some activity data may be unavailable. Certain records generated during the disruption may not be recoverable, including some device operation history, feeding or litter box records, notifications, cloud-stored videos, and highlight videos.
Updates
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August 12, 2026 — 7PM PT
Resolved
Petlibro app services have been fully restored and are operating normally. We have completed an extended monitoring period and confirmed system stability.
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August 12, 2026 — 11:30 AM PT
Service Restoration Update
Much of our service is restored as we continue to bring the app back into full operation. We are now supporting an average amount of traffic without complication. We expect usage to peak through the rest of today and are continuing to closely monitor the situation as we work towards a full resolution.
Rest assured we will update this page as developments occur.
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August 12, 2026 — 08:30 AM PT
Recovery Progress Update
App login and data viewing are now available. Device controls, device setup, and device connectivity are still being restored and may remain temporarily unavailable.
Recovery is ongoing.
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August 12, 2026 — 04:30 AM PT
Service Recovery in Progress
Service has improved, but some app functions may still be temporarily unavailable while recovery continues.
Our team is actively restoring remaining services and monitoring system stability.
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August 12, 2026 — 2:44 AM PT
Recovery Continuing
Device connectivity is continuing to recover.
Some users may still see delayed device status, timeouts, or difficulty connecting devices while service stabilizes.
Previous updates
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August 12, 2026 — 1:26 AM PT
Validation in Progress
Core app and device functions were operating normally during initial testing. Additional validation and monitoring continued before confirming full recovery.
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August 11, 2026 — 11:43 PM PT
Most Functions Restored
Most Petlibro app functions were restored. Some device status updates and data-related features were still recovering gradually.
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August 11, 2026 — 9:33 PM PT
Stability Improvements Applied
Our engineering team implemented updates to improve system stability and began restoring services in stages. Recovery and monitoring continued as additional traffic was brought back online.
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August 11, 2026 — 7:00 PM PT
Service Issue Identified
We identified a service issue affecting app access and responsiveness for some users. Our team began recovery work and system validation.
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August 11, 2026 — 4:06 PM PT
Monitoring
App operations had returned to normal during initial recovery. We continued monitoring service stability.
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August 11, 2026 — 1:20 PM PT
Service Recovery
Most services had returned to normal, with additional testing and monitoring underway.
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August 11, 2026 — 5:56 AM PT
Partial Recovery
App access began recovering while our team continued processing requests generated during the disruption. Some functions remained temporarily limited.
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August 11, 2026 — 5:00 AM PT
Investigating
We began investigating a service disruption affecting the Petlibro app. Some users experienced difficulty accessing the app or controlling devices remotely.
Existing settings and schedules stored locally on devices continued to operate as programmed.