What Can I Do If the Essential Feeder Doesn't Dispense Food?

1. Disconnect and reconnect power: Disconnect the feeder from all power sources, including batteries. Then, turn on the feeder using the original adapter and power cable.

2. Check the kibble: Confirm whether the kibble size is within 2-10mm/0.07-0.4 inches in diameter, and food is dry.

3. Clean up the feeder: Empty the food tank and clean up the stuck kibbles in the machine (including in the rotor and food outlet).

4. Test the rotor: Add some food up to the height of the rotor. Then try to manually feed 1 portion of food 3 times (make sure the feeder is in unlocked mode) to check if the rotor rotates normally.

5. Scheduled feeding test: If the rotor works, add more food and set up 3 new meal schedules, 3 portions for each meal to see if the feeder dispenses food successfully.

6. Change power: If the rotor doesn't work, turn on the feeder by using another adapter, power cable, and power outlet to verify the results. You can also add three Alkaline dry-cell batteries to see if there is any difference.

 

You can also refer to the video below to troubleshoot:

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