💦 Up to 30% off summer hydration >> 💦 Up to 30% off summer hydration >> Save up to 20% on the new Scout Smart Camera now. Save up to 20% on the new Scout Smart Camera now.

Free shipping on orders over $75 in the U.S. Free shipping on orders over $75 in the U.S.

Claim your mystery discount!

Unlock a discount of up to 30% off your first order!

Please enter a valid email address

What kind of pet(s) do you have?

Up to 30% Off

HOORAY!

You've received a 10% discount code that can be used during checkout.
Keep an eye out for more updates, new arrivals, exclusive offers, and more!

PET10 Copied!

10% Off

Win a free order!

10% discount

What Should I Do If My Capsule Dog Water Fountain Is Not Working?

Regarding your issue, please kindly check the following steps:

Check the adapter/cord: Please try replacing the power adapter or using the adapter with your other devices to see if it works, and try it on the other outlet.
Refill the water tank: Please make sure there is enough water in the water tank.
Disassemble the water pump: Please try to disassemble the pump to clean the magnet rotor.
Remove the foam filter: Please try to remove the foam filter from the water pump and see if the water flow will get stronger.

Please watch the video below to learn how to disassemble the water pump properly:

© 2025 Petlibro, Inc. All Rights Reserved.