Q: Is this water fountain suitable for dogs?
A: This water fountain is best suited for cats, followed by small dogs. For medium-sized and larger dogs, the Capsule Dog Fountain is more suitable for them.
Q: Can the Dockstream RFID Smart Fountain work without the RFID tag? Can the fountain read microchips or be used with other RFID tags?
A: No, the RFID tag is a must for the fountain. The RFID reader only works with the Petlibro RFID collar tag, not microchips or tags from other brands.
Q: Will the Petlibro RFID Collar Tag worn by pets affect the operation of the microchip feeder of brands other than petlibro?
A: Yes. This Petlibro RFID Collar Tag contains an RFID chip. and this RFID chip will affect the operation of the microchip reader of the feeders of other brands.
Q: Can the Dockstream RFID Smart Fountain read microchips or be used with other RFID tags?
A: The RFID reader only works with the Petlibro RFID collar tag, not microchips or tags from other brands.
Q: I already have the One RFID Feeder, can the collar tag also be used for the RFID fountain?
A: Yes, the same collar tag can be used with both the One RFID Feeder and the RFID fountain.
Q: Does the splash guard on the water fountain need to be installed?
A: Yes, this splash guard is designed so that pets can only drink from the fountain one at a time, ensuring that hydration tracking is accurate.
Q: Can this water fountain connect to 5G networks?
A: No. This water fountain only supports 2.4G connections for the time being.
Q: What's the best way to place multiple Dockstream RFID Smart Fountains?
A: With each RFID fountain placed at least 8 inches apart from one another. Moreover, any RFID fountain should also be positioned at least 8 inches away from any One RFID Feeders for optimal performance.
Q: If I purchase 2 or more Dockstream RFID Smart Fountains, will my pet’s water intake data be recorded together?
A: Yes. After ensuring that the same collar tag is bound to different Dockstream RFID Smart Fountains, the data of cats wearing this collar tag drinking water at different fountains will be recorded in the same app under different devices.
Q: Can I use the splash shield with other Dockstream Fountain models?
A: No, the splash shield is dedicated to the Dockstream RFID Smart Fountain.
Q: What is your return policy for software services?
A: If you aren't fully satisfied with a software service, you can request a refund within 7 days of purchase.
Q: How do I request a refund for software services?
A: Please contact customer support at help@petlibro.com to request a refund. Our Return Center can't process returns for software services.
Q: Petlibro Care Remember！
A: A single Petlibro Care subscription works across all your Petlibro smart products. If you already have a subscription, there's no need to purchase another one.
Q: Can I use my HSA/FSA for this product?
A: You may be able to use your HSA/FSA funds depending on your plan and eligibility. At checkout, select Flex to see if you qualify. Some purchases may require a Letter of Medical Necessity (LMN), which Flex helps facilitate through a licensed provider. If approved, a non-refundable $5 LMN fee will be added at checkout.
Q: What if I’m not able to use HSA/FSA at checkout?
A: You can still complete your purchase using another payment method. You may be able to submit your receipt for reimbursement through your HSA/FSA provider. Please make sure you are logged out of Shop Pay before checking out with Flex. Subscription items are not eligible for Flex payment, and some orders may include both eligible and non-eligible items.
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