How Do I Cancel My Accessory Subscription?

Important: Your cancellation is complete only after you see the message "We have cancelled your subscription." Please do not leave the page before this confirmation appears.


Important: Your cancellation is complete only after you see the message "We have cancelled your subscription." Please do not leave the page before this confirmation appears.

 

1. Open the subscription confirmation email and click on the "MANAGE SUBSCRIPTION" link to access your account.

 

If you can't find your subscription confirmation email, you can also access your subscription management page from your most recent Upcoming Charge notification email by clicking "MANAGE SUBSCRIPTION."

 

2. Locate and select the specific subscription you wish to cancel, then click "Manage this subscription."

 

 

3. Scroll to the bottom of the page and click "Cancel subscription."

 

 

4. Select a cancellation reason, then click "Next."

 

 

5. If a discount offer is displayed, click "No thanks – cancel subscription" to continue.

 

 

6. (Optional) Enter your feedback, then click "Confirm cancellation."

 

 

7. Your subscription has been successfully cancelled only when you see the confirmation message:

"We have cancelled your subscription."

 

 

If you do not see this confirmation page, your subscription has not been successfully cancelled.

Note: This article applies only to subscriptions purchased through the official PETLIBRO website (Petlibro.com).

If your subscription was created through Amazon Subscribe & Save or another third-party platform, it cannot be managed or cancelled through the PETLIBRO subscription portal. Please manage or cancel your subscription directly through the platform where it was originally created.

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