Smart pet care, now HSA/FSA eligible
You may be able to use HSA/FSA funds on products that help support your pet’s daily routine.
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Frequently Asked Questions

What is HSA/FSA and how does it work on PETLIBRO?

HSA (Health Savings Account) and FSA (Flexible Spending Account) funds may be used on eligible PETLIBRO products through Flex. At checkout, select Flex to confirm eligibility and complete qualification if needed.

1. Add eligible products to your cart

2. Check out as a guest

3. Select Flex at checkout

4. Complete qualification if required

5. Enter your HSA/FSA payment details and place your order

If approved, Flex will email your itemized receipt and Letter of Medical Necessity (LMN).

*Please log out of Shop Pay before checking out with Flex.

Some purchases may require a Letter of Medical Necessity (LMN) from a licensed provider to qualify for HSA/FSA use. If needed, Flex will guide you through the process during checkout. A non-refundable $5 LMN fee will be applied if approved.

Eligible PETLIBRO products may support needs related to:

- Respiratory and allergy support

- Skin and immune health

- Mental and behavioral health

- Musculoskeletal and pain support

- Neurological, sensory, or mobility support

- Pregnancy-related care

*Eligibility may vary based on provider requirements and qualification status.

Subscription products are not eligible for payment through Flex and must be purchased separately using another payment method.

Please make sure you are:

- Checking out as a guest

- Logged out of Shop Pay

- Purchasing eligible non-subscription items

Carts containing both eligible and non-eligible items may affect Flex availability at checkout.

Yes. If Flex is unavailable at checkout, you can still complete your purchase using another payment method.

HSA/FSA eligibility on PETLIBRO currently applies to new purchases only. For previous orders, please contact your HSA/FSA provider to see if reimbursement may still be possible.

Please note that previous purchases may still require an approved Letter of Medical Necessity (LMN).

Using HSA/FSA funds may help qualified customers save through pre-tax healthcare spending benefits. Savings vary based on your tax situation, provider, and eligibility.

If you have questions about your coverage, available balance, or reimbursement policies, Flex recommends checking with your HSA/FSA provider. Eligibility may vary by provider.

No. Eligibility depends on your HSA/FSA provider, qualification status, and whether a valid LMN is approved when required.

Visit our HSA/FSA Guide to learn more about eligibility, how it works, LMN requirements, checkout, and more.

→ View HSA/FSA Guide

*Information on this page is provided for general informational purposes only and does not guarantee eligibility or reimbursement approval.