If you purchased a Petlibro subscription through the Apple App Store or Google Play, including Pet Care, AI Video, Video Cloud Storage, your subscription is managed by the platform where it was originally purchased.
To cancel your subscription or request a refund, please follow the instructions for Apple or Google below.
Purchased Through the Apple App Store
1. Cancel Your Subscription
If your Petlibro subscription was purchased through the Apple App Store, you can cancel it through your Apple Account:
- Open Settings on your iPhone.
- Tap your name.
- Tap Subscriptions.
- Select your Petlibro subscription.
- Tap Cancel Subscription.
If you don't see the Cancel Subscription button, or an expiration message appears in red, your subscription may already be canceled.
Watch the Cancellation Tutorial
2. Request a Refund
Refunds for App Store purchases are reviewed and processed by Apple.
View Apple's Refund Instructions
To request a refund from Apple:
- Sign in with the Apple Account used for the purchase.
- Select I'd like to, then choose Request a refund.
- Choose the reason for your refund request, then select Next.
- Select the relevant Petlibro subscription.
- Select Submit.
Apple will review the request and determine refund eligibility according to its applicable refund policies.
Purchased Through Google Play
1. Cancel Your Subscription
If your Petlibro subscription was purchased through Google Play, you can cancel it through the Google Play Store:
- Open the Google Play Store.
- Tap your profile picture.
- Make sure you're signed in to the Google Account used for the purchase.
- Go to Payments & subscriptions → Subscriptions.
- Select your Petlibro subscription.
- Tap Cancel subscription and follow the on-screen instructions.
Watch the Cancellation Tutorial
2. Request a Refund
Refunds for Google Play purchases are reviewed and processed by Google.
View Google's Refund Instructions
To request a refund through Google Play:
- Visit the Google Play website and sign in to the Google Account used to purchase the subscription.
- Click your profile picture in the upper-right corner.
- Select Payments & subscriptions, then Budget & order history.
- Find the relevant Petlibro purchase and click Report a problem.
- Select the option that best describes your situation.
- Complete the form and indicate that you would like a refund.
- Click Submit.
Google will review the request and determine refund eligibility according to its applicable refund policies.
Purchased Directly Through Petlibro
If your subscription was purchased through www.petlibro.com or petlibro.app and the payment is managed by Petlibro, our Customer Support team can assist you with subscription management.
1. Cancel Your Subscription
To cancel a Petlibro-managed subscription, please contact Petlibro Customer Support. Our support team can assist you with your cancellation request.
Contact Petlibro Customer Support
2. Request a Refund
If you would like to request a refund for a Petlibro-managed subscription, please submit your request to Petlibro Customer Support. Our support team will review your request and assist you according to the applicable subscription and refund policy.
Contact Petlibro Customer Support
Frequently Asked Questions
1. Which Petlibro subscriptions does this apply to?
This guide applies to Petlibro subscription-based services, including Pet Care, AI Video, and Video Cloud Storage, purchased through Apple App Store, Google Play, www.petlibro.com, or petlibro.app.
2. Can Petlibro cancel or refund my subscription?
It depends on how your subscription was purchased and which platform manages the payment.
- Petlibro-managed subscriptions: If your subscription was purchased through www.petlibro.com or petlibro.app and is managed by Petlibro, please contact Petlibro Customer Support for assistance with cancellation or refund requests.
- Apple App Store subscriptions: Cancellation and refund requests need to be handled through Apple.
- Google Play subscriptions: Cancellation and refund requests need to be handled through Google.
3. What if I don't remember where I purchased my subscription?
You can check your subscription order and payment method in the Petlibro App:
- Open the Petlibro App.
- Go to Me.
- Tap My Purchases.
- Select Paid.
- Find your subscription order and check the payment method.
- Stripe: Your subscription is managed by Petlibro. Please contact Petlibro Customer Support for assistance with cancellation or refund requests.
- Google: Your subscription is managed by Google. Please follow the Google Play cancellation and refund instructions above.
- Apple: Your subscription is managed by Apple. Please follow the Apple App Store cancellation and refund instructions above.
4. Does canceling my subscription automatically give me a refund?
No. Cancellation and refund are separate processes.
- Cancellation stops future automatic renewals.
- Refund request asks the applicable payment platform or Petlibro to review a charge that has already been processed.
If you want to stop future renewals and request a refund for an existing charge, please complete both processes separately.
5. What if I can't find my Petlibro subscription?
Make sure you're signed in to the same Apple Account or Google Account used to purchase the subscription.
If you have multiple accounts, you may need to check each one.
If you still can't locate your subscription or encounter difficulties with the steps above, please contact Petlibro Customer Support. We'll be happy to help you determine the appropriate next steps.
