The occurrence of white flocculence may be caused by the following factors:
1. A humid climate: If the water fountain is in a humid environment for a long time, it is easy for the white flocculent to build.
2. Microbial or bacterial growth due to residues: As pets eat and drink directly from their bowls, microbes that usually live in the pet's mouth can also be transferred to the bowl. Leftover food combined with excess saliva creates an environment for bacteria to flourish.
3. Daily maintenance: Please kindly ensure to replace the filter and clean all the components of the water fountain thoroughly every two weeks. If there are multiple pets at home, please do it more often.
Regarding the white flocculent concern on your stainless steel water tray, here are some recommendations:
1. Please mix one tablespoon of vinegar or baking soda in two cups of water. Using a stainless steel cleaner is also recommended.
2. Then soak all the parts of the components with the build-up for at least 1 hour.
3. Lastly, please gently scrub all the areas that appear to have a build-up with a small brush and then rinse them.
