How to Fix a Feeding Schedule That Does Not Run

Follow these steps if food is not dispensed at the scheduled time or the App shows that a feeding was skipped.

Step 1. Check the schedule settings

Make sure the schedule is enabled. Check the time zone, feeding time, repeat days, portions, and effective date.

Step 2. Review the feeding history

Look for skipped or failed feedings, manual-feeding overlap, restarts, or food-jam events.

Step 3. Synchronize the schedule

Make sure the feeder is online, then reopen and save the schedule again.

Step 4. Test manual feeding

Run one manual feeding to confirm that the feeder can dispense normally.

Still need help?

If the issue persists after completing the steps above, please submit feedback through the PETLIBRO App by going to Me → Feedback and allow the device logs to be uploaded.
Our support team is always here to help and will be happy to assist you further.

 

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