What should I do if the App cannot find the feeder?

If the App cannot find the device during pairing, follow these steps in order.

  1. Confirm the feeder has been powered on for about 30 seconds and listen for any pairing voice prompts (Ready for WiFi connection).
  2. Press and hold Reset for about 3 seconds, then wait for the feeder to restart after hearing the reset prompt.
  3. Return to the Petlibro App and search again.
  4. If still not found, check the phone's Bluetooth / Nearby Devices permissions and the feeder's power status.
  5. If Bluetooth also fails, set the battery switch to OFF, unplug external power, wait a moment, then reconnect power and try again.
  6. Test with a phone hotspot to determine whether the issue is with the home router or the feeder itself.

 

Here is a video tutorial: How to Connect the Granary 2 via Bluetooth or Hotspot

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