How to fix live view not loading?

 

Follow these steps if Live View keeps loading, displays a black screen, or doesn't open.

Step 1. Check the feeder's connection
Make sure the feeder is online in the PETLIBRO App.
If the feeder is offline, reconnect it to Wi-Fi before trying again.
Step 2. Check your internet connection
Ensure your phone has a stable Wi-Fi or cellular connection.
If possible, switch to another network and try again.
Step 3. Restart the Live View
Close Live View completely, then reopen it after a few seconds.
Step 4. Reconnect the feeder
Restart the feeder and try opening Live View again.

Tips
  • A strong and stable network provides smoother video streaming.
  • Keep the feeder within good Wi-Fi coverage.

Still Need Help?
If Live View still isn't open, submit feedback through PETLIBRO App → Me → Feedback with device logs enabled.