Follow these steps if each feeding dispenses only a small amount, takes much longer than usual, or produces only a few pieces of kibble.
Step 1. Check the kibble
Make sure the kibble is dry and between 2 and 15 mm in size.
Step 2. Reduce the food level and clean the chute
Keep the food tank about two-thirds full or less and remove food dust from the rotor and dispensing chute.
Step 3. Check the stirring paddle
Make sure the stirring paddle is installed securely.
Step 4. Run three identical tests
Run three manual feedings using the same portion setting. A normal single dispensing cycle is about 3-4 seconds. The gram weight may vary because portions are measured by volume.
Still need help?
If the issue persists after completing the steps above, please submit feedback through the PETLIBRO App by going to Me → Feedback and allow the device logs to be uploaded.
Our support team is always here to help and will be happy to assist you further.
