Pre-sale Inquries for the Glacier Ultrafiltration Water Fountain

 

Q: Is this model Dishwasher safe?
A: Yes, the water tray and water tank are made of stainless steel and are dishwasher safe.

 

Q: Do I need to use a filter for this water fountain?
A: Yes, this water fountain only works properly when an ultrafilter is installed. The ultrafilter should be replaced every two months while the pre-filter should be replaced every two weeks.

 

Q: Is this a cordless water fountain?
A: No, it needs to be connected to a power outlet to work.

 

Q: Is this water fountain motion-activated?
A: Yes, this Glacier water fountain will not continue to flow. It is designed to flow only when the sensors are triggered. When your pet approaches (within a 120-degree range and 50cm distance from either sensor). The water fountain automatically provides fresh water. Additionally, it automatically provides water for 60 seconds every hour, encouraging pets to drink while cleaning hair and dirt from the water basin to maintain water purity.

 

Q: Is it difficult to disassemble this water fountain?
A: No, Disassembling this water fountain for routine cleaning is quick and straightforward, typically taking about 15 seconds.

 

Q: Will I receive 3 extra ultrafilters if I choose the option "Glacier & 3 Ultrafilters" in Shopify?
A: No. Regarding the 3 filters in the option "Glacier & 3 Ultrafilters", please kindly understand that 1 ultrafilter has been preinstalled in the water fountain (please refer to the pictures below). And there will be 2 extra filters in the package instead of 3.


Q: How should I maintain this water fountain?

A: We recommend changing the water and cleaning the fountain every 7 days. The stainless steel water tank and basin are dishwasher-safe. Please note that the filtration unit cannot be rinsed with water. The ultrafilter is designed for a 2-month usage life. When the filter life indicator turns red, it is a reminder for you to promptly replace the filter for optimal performance. Below the water tank, there is a flat filter for preliminary filtration, and we suggest replacing it every 15 days.

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