Ships from shop within 1–2 business days.
Ground Shipping: 2–5 business days
Expedited Shipping: 1–2 business days

Estimated arrival time is within 7 business days of the customer’s order.

In peak periods like holidays or Black Friday & Cyber Monday please allow up to 5 business days for dispatch.

Pre-orders are subject to the estimated delivery time displayed on the product page.

• Ground Shipping: Orders Over $50 - Free; Orders $0-$49.99 - $6
• Expedited Shipping: $28
*Orders that include products with batteries (such as model PLWF115 and PLIT001) or Cat Tree (model PLCT003, PLCT004 and PLCT005) only have Ground Shipping option.

Q: Where do you ship from?
A: We ship from warehouses located throughout the United States, including Tracy, Bolingbrook, Southaven, and Allentown. Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.


Q: What is your shipping time?
A: After you place an order, our warehouse will take 2 business days to process it and hand over the package to the logistics provider. Once the logistics provider receives your order, Ground Shipping typically takes 3–6 business days, while Expedited Shipping takes 1–3 business days, depending on your address and the shipping method you choose. In summary, if you choose Ground Shipping, you can expect to receive your package within 5–8 business days, while Expedited Shipping will deliver your package within 3–5 business days.


Q: What should I do if I filled in my address incorrectly?
A: Please contact our customer service at the email address help@petlibro.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the package has already been shipped via UPS Ground, you can try contacting UPS to change the address, although this may not always be successful. For other couriers, the address cannot be modified. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.


Q: What should I do if the package is lost or damaged during transportation?
A: If your package is lost, please confirm with the logistics provider and then contact us directly. Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you. If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill. We will then file a claim with the logistics provider and arrange a replacement or refund for you.


Q: Will my order be shipped in multiple packages?
A: Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.

Q: How can I check the logistics information of my order?
A: You can go to the Track Order Page and enter your Order Number or Tracking Number to check.


Q: How do I know my tracking number? What if I can't find my tracking number?
A: After your order has been shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use this number to track the status of your shipment. If you have not received your OTN within 5 business days, please feel free to contact us at help@petlibro.com, and we will respond as soon as possible.


Q: What if I can't find the logistics information?
A: If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay. If you are still unable to check the specific logistics information after 3 business days, please contact us at help@petlibro.com.


Q: My item has been in transit for a long time. What should I do?
A: If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item. Alternatively, feel free to reach out to our customer service team for feedback and assistance.

If you have any questions regarding shipping or your orders, please feel free to email our support team at help@petlibro.com.