How to Troubleshoot Live Video Not Loading on the Camera Feeder?

Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article.

Troubleshooting steps:

1. Try moving your feeder so it's closer to your router. If you are already very close, you don't need to do this. This step is mainly to eliminate possible network signal problems.

2. Reset the feeder to try again.

Unplug the feeder and plug it back in. Then wait for 30 seconds to let the feeder load data. You will see that the feeder locks on automatically.

Unlock the feeder and press the reset button for 6 seconds to reset the feeder. You will hear the voice "Ready for WiFi connection". Wait for another 30 seconds to let the feeder reset. The feeder's lock indicator will turn on again, which is normal.

Once you've completed the above steps, you can proceed with the connection process on the app. To assist you further, here are the videos showing how to connect the feeder to the app via 3 methods:

Connection via Bluetooth

Connection via QR Code

Connection via Hotspot

3. Try switching your phone's network, cellular network, or other wifi network.

4. Enable the local network and cellular data for the Petlibro app and try again.

5. Restart your phone. This has been a solution for many customers lately.

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