How to Troubleshoot Initial Connection Issues with the Petlibro APP and Camera Feeder?

Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article.

Troubleshooting steps:

1. If you have another 5V 1A power adapter and power cord. Please try to replace this power adapter and power cord. And if there is a battery, please remove it. Since the feeder cannot connect to the app in battery-only mode.

2. Please enable location permissions or other Security and Privacy Permissions for the app before trying to connect.

3. Hold the unlock button for 6 seconds to unlock the feeder, then hold the reset button for 6 seconds to reset the feeder. Then wait for a few seconds until you hear the voice "Ready for WiFi connection". Then you can start the connecting operation on the app.

Here are the videos showing how to connect the feeder to the app via 3 methods:

Connection via Bluetooth

Connection via QR Code

Connection via Hotspot

 

4. Try moving your feeder so it's closer to your router, and make sure the router's Wi-Fi password is correct. The former can eliminate the problem of a poor signal.

5. Is your phone connected to the apartment network or another shared network? If so, due to its limitations, you may need to contact the network administrator to add the MAC address of our device and try.

6. If your router's wifi is set to dual-band hybrid, you can set it to separate 2.4 GHz and 5 GHz and connect to one of the Wi-Fi's separately and try again.

7. If possible, enable a mobile hotspot WiFi on another phone and attempt to add the feeder to the app via this shared Wi-Fi. You can also try adding the feeder via another phone.

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