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Check the Pump Shaft: Remove the rotor cover and inspect the shaft inside the pump to ensure it’s in good condition. *Friendly Reminder: When cleaning the shaft with a small brush, use gentle pressure—it's delicate and can be damaged by excessive force.
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Refill the Water Tank: Make sure the water level reaches the maximum fill line. Low water levels can affect performance and cause noise.
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Replace the Filter & Clean the Filter Tray: Pet hair or food debris may clog the filter or tray, leading to slow drainage. This can cause water to pool and overflow from the filter box, resulting in dripping noises as water falls directly onto the surface below. *Tips: For single-pet households, we recommend replacing the filter every 2 weeks. For multiple pets, do it more frequently for the best water quality.
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Ensure the Fountain is Level: Place the fountain on a flat, stable surface. Tilting may cause water to collect unevenly in the tray, allowing it to fall directly from the outlet onto the water surface and generate splashing sounds.
