Q: Can dogs use the Dockstream 2 Smart Cordless Fountain?
A: Yes. While it’s primarily designed for cats, it’s also suitable for small dogs. Just remember that it tracks drinking data for one pet at a time. If you want to monitor multiple pets, check out our Dockstream RFID Smart Fountain.
Q: Are all products in this series battery-operated?
A: No, the Dockstream 2 has two models and only the cordless one runs on batteries.
Q: If I buy two fountains, will my pet’s data be combined?
A: That depends. With a Petlibro Care subscription, data from all fountains is synced. Without it, each fountain tracks separately.
Q: How often should I refill the tank?
A: For all Petlibro fountains, we recommend refilling the water twice a week for one pet and more often for multiple pets. But don’t worry—the app will let you know when it’s time for a refill.
Q: How often should I change the filter?
A: For all Petlibro fountains, we recommend replacing the filter every two weeks for one pet and more often for multiple pets. The app will remind you when it's time for a swap.
Q: Which pets is the Dockstream 2 best for?
A: This next-generation pet fountain was created with dogs and cats in mind.
Q: When does the fountain send water alerts?
A: The Dockstream 2 sends two water alerts. The low-water alert is triggered when there’s still a small amount of water in the tank, giving you time to refill it. The water shortage alert is triggered when the tank is so low that the fountain has stopped flowing to prevent damage. In this case, you should refill the water immediately.
Q: How many pets can the Dockstream 2 track?
A: The Dockstream 2 tracks one pet at a time. If you want to track the drinking habits of multiple pets, check out our Dockstream RFID Smart Fountain.
Q: Does the Dockstream 2 Smart Cordless Fountain track hydration data?
A: Yes, it tracks detailed hydration data in the app, including water intake, number of drinking sessions, and average drinking time. You can also view daily totals and progress toward the hydration goals you set.
Q: Do I still need to use a filter if I’m filling the tank with purified water?
A: Yes, you still need a filter. The 4-layer filtration system removes heavy metals, fur, and odors to keep your pet’s water fresh and inviting.
Q: What happens if the water in the tank runs out?
A: You’ll get a low-water alert when it’s time to refill the tank, but we get it—life gets busy. If you miss a refill and there’s no water in the tank, the water pump rotor will shut down to prevent damaging the fountain.
Q: Why does the fountain sometimes fail to register when my pet is drinking?
A: This might happen for a few reasons. If your pet plays with their water, it can interfere with detection. It could be that the amount drunk is too small (under 2ml) to detect. In sensor-activated mode, if your pet approaches and drinks from behind the fountain, the sensor might not catch them. If this is the case, try placing the fountain against a wall.
Q: Does the Dockstream 2 Smart Cordless Fountain support RFID tags?
A: No, the Dockstream 2 Smart Cordless Fountain doesn't support RFID tags. If you need a fountain that tracks multiple pets individually, take a look at our Dockstream RFID Smart Fountain.
Q: How does the pump-free design work?
A: The Dockstream 2 Smart Cordless Fountain has a small magnetic rotor in the bottom of the water tank and a magnetic driver in the fountain base. As the rotor spins, it pushes water from the tank to the drinking tray, creating fresh, flowing water for your pet, without the need for a traditional submerged pump.
Q: Should I soak the filter before I install it?
A: Yes. Soaking expands the filter so it can perform more effectively.
Q: Will my pet's data be lost if I disconnect my Dockstream 2?
A: No. Your pet’s data is securely stored in the cloud and will be available once you reconnect. It will only be deleted if you reset the fountain to its factory settings.
Q: How long does it take to fully charge the Dockstream 2 Smart Cordless Fountain?
A: Charging the fountain takes about 7 to 8 hours when not in use, and up to 10 hours when in use.
Q: How long does the battery last on the Dockstream 2 Smart Cordless Fountain?
A: For one pet, the battery can last up to 30 days*. With multiple pets, battery life may be shorter and require more frequent charging.
*Based on 30 drinking sessions per day, with each session lasting 45 seconds.
Q: Can I use my HSA/FSA for this product?
A: You may be able to use your HSA/FSA funds depending on your plan and eligibility. At checkout, select Flex to see if you qualify. Some purchases may require a Letter of Medical Necessity (LMN), which Flex helps facilitate through a licensed provider. If approved, a non-refundable $5 LMN fee will be added at checkout.
Q: What if I’m not able to use HSA/FSA at checkout?
A: You can still complete your purchase using another payment method. You may be able to submit your receipt for reimbursement through your HSA/FSA provider. Please make sure you are logged out of Shop Pay before checking out with Flex. Subscription items are not eligible for Flex payment, and some orders may include both eligible and non-eligible items.
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