Q: What temperature does Polar keep food at?
A: In our lab tests, when the room temperature is 25°C (77°F), the Polar Smart Wet Food Feeder can cool food to around 12°C (54°F). This helps slow bacterial growth without freezing the food or affecting its texture. Just before serving, cooling is paused for about 30 minutes so pets can enjoy meals at an ideal temperature.
Q: Can I use the product with raw food?
A: While we understand the appeal of feeding raw food, due to its perishable nature and varying shelf lives, we recommend avoiding its use with the Polar Wet Food Feeder. This ensures the health and safety of your furry friends remains our top priority.
Q: What is the recommended ambient temperature for using the automatic cat feeder?
A: For optimal cooling and food preservation, we suggest using the feeder in environments between 54°F–86°F (12°C–30°C). To maintain its efficiency, please avoid direct sunlight, high temperatures, and humid conditions.
Q: Does the feeder support the use of freeze-dried food after adding water?
A: Yes, the Polar feeder is designed to accommodate freeze-dried food rehydrated with water.
Q: Why is there water in the cooling area after some time?
A: The appearance of condensed water in the cooling area is a natural result of the feeder interacting with air during refrigeration. Simply wipe the area dry with a towel after each feeding plan for optimal maintenance.
Q: How long can wet food stay in the food bowl? Will it continue to refrigerate food after 72 hours without resetting?
A: The feeder preserves wet food for up to 72 hours. Even after a feeding plan ends, the cooling function remains active to maintain freshness. However, for your pet's health, we recommend cleaning up any leftover food promptly once feeding concludes, especially if you don't plan to use the feeder immediately.
Q: What is the recommended feeding duration?
A: Feeding durations can be set between 1 minute to 4 hours via the Petlibro App. For the freshest meals and to prevent spoilage, we recommend keeping the feeding time under one hour.
Q: I want to use the product to keep wet food refrigerated and fresh, but my pet doesn’t enjoy cold food. How can Polar help?
A: Polar’s thoughtful design ensures your pet enjoys fresh, gently chilled food. The feeding bowl rotates to the feeding area 30 minutes before mealtime, allowing food to naturally warm to a milder temperature. Additionally, the built-in temperature sensor halts cooling to ensure a perfect serving experience.
Q: How do you clean and maintain the feeder?
A: Regular cleaning keeps your feeder in top condition. Wipe the exterior with a damp cloth and use a dry towel for the interior. Please avoid direct water contact with the refrigeration area. Remove and clean any leftover food after each feeding schedule to prevent spoilage or bacterial growth.
Q: How should the feeding bowl be cleaned?
A: The feeding bowl is dishwasher-safe (up to 153°F (67°C)) or can be hand-washed with water for easy upkeep.
Q: Is the Polar Smart Wet Food Feeder suitable for all cats? Can kittens or small cat breeds use it?
A: The Polar Smart Wet Food Feeder is 19.6cm (7.7 inches) tall, with the edge of the lid opening at 15.5cm (6.1 inches). Therefore, we recommend that your cat's shoulder height be at least 15.5cm to use it comfortabl
Q: Is this product insect-proof?
A: We've designed the Polar to be as insect-proof as possible, though ants may still be able to to get in. Because the strong scent of moist food can attract bugs, we recommend promptly cleaning up any food bits around the feeder. And be sure to give the food bowl and where it connects to the feeder (especially those little nooks and crannies) a good cleaning at least once a week.
Q: Can I use my HSA/FSA for this product?
A: You may be able to use your HSA/FSA funds depending on your plan and eligibility. At checkout, select Flex to see if you qualify. Some purchases may require a Letter of Medical Necessity (LMN), which Flex helps facilitate through a licensed provider. If approved, a non-refundable $5 LMN fee will be added at checkout.
Q: What if I’m not able to use HSA/FSA at checkout?
A: You can still complete your purchase using another payment method. You may be able to submit your receipt for reimbursement through your HSA/FSA provider. Please make sure you are logged out of Shop Pay before checking out with Flex. Subscription items are not eligible for Flex payment, and some orders may include both eligible and non-eligible items.
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