How to Fix Device Pairing Issues

Follow these steps if the PETLIBRO App cannot find the feeder, Bluetooth pairing fails, setup stops, or the Wi-Fi password is rejected.

Step 1. Check power and App permissions

Connect the feeder to external power and wait about 30 seconds. Enable Bluetooth, Nearby Devices, and Local Network permissions for the PETLIBRO App.

Step 2. Reset the feeder

Press and hold the Reset button on the front control panel for about 3 seconds. Wait for the feeder to restart and enter pairing mode.

Step 3. Retry nearby Bluetooth pairing

Keep the phone close to the feeder and try adding the device again.

Step 4. Check the network

Confirm the Wi-Fi password and internet connection. If home Wi-Fi still fails, try pairing with a phone hotspot. If the hotspot works, check the home network for weak signal, guest-network restrictions, or device-access restrictions.

Still need help?

If the issue persists after completing the steps above, please submit feedback through the PETLIBRO App by going to Me → Feedback and allow the device logs to be uploaded.
Our support team is always here to help and will be happy to assist you further.
Related Articles
Related Articles
How to Fix Device Pairing Issues What should I prepare before using the Granary 2 (AF105) for the first time? How do I install Granary 2 and connect it to the App? What should I do if the App cannot find the feeder? How do I replace the Wi-Fi?