How to Fix Smart Refill That Does Not Run

Follow these steps if the bowl weight is below the refill threshold but Smart Refill does not dispense food.

Step 1. Check the Smart Refill settings

Make sure Smart Refill is enabled. Check the refill threshold, portions per refill, and daily limit.

Step 2. Check the displayed bowl weight

Confirm that the bowl weight shown in the App matches the actual condition. If it is incorrect, run Empty Bowl Calibration.

Step 3. Save and synchronize the settings

Make sure the feeder is online, then reopen and save the Smart Refill settings again.

Step 4. Retest below the threshold

Keep the displayed bowl weight below the threshold for about 10 seconds, then run one manual feeding to confirm normal dispensing.

Still need help?

If the issue persists after completing the steps above, please submit feedback through the PETLIBRO App by going to Me → Feedback and allow the device logs to be uploaded.
Our support team is always here to help and will be happy to assist you further.

 

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