• FAQs /
  • Orders, Returns & Warranty
Orders & Shipping
Returns & Refund
  • FAQs /
  • Orders, Returns & Warranty
Orders & Shipping
Can I update my shipping address after placing an order? Not if a tracking number has been generated. Please verify your address before placing your order. We are unable to fix an incorrect shipping address on an order once it's picked. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Petlibro is not able to... continue reading
Not if a tracking number has been generated. Please verify your address before placing your order. We are unable to fix an incorrect shipping address on an order once it's picked. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Petlibro is not able to...
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How do I track my order? 1. Visit the following link: Track your order 2. Fill in your order number and email address to track your order status. Note: If you didn't receive an order confirmation email, be sure to check your spam folder. If the email is not found, it is likely that an email address was not provided during the... continue reading
1. Visit the following link: Track your order 2. Fill in your order number and email address to track your order status. Note: If you didn't receive an order confirmation email, be sure to check your spam folder. If the email is not found, it is likely that an email address was not provided during the...
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How can I cancel my order? You cannot cancel your order if a tracking number has been generated. We are unable to cancel an order once it has been picked up. In the event that your order has been shipped, please contact your carrier directly to reject the delivery. Petlibro is unable to coordinate package returns or liaise with the carrier on... continue reading
You cannot cancel your order if a tracking number has been generated. We are unable to cancel an order once it has been picked up. In the event that your order has been shipped, please contact your carrier directly to reject the delivery. Petlibro is unable to coordinate package returns or liaise with the carrier on...
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How do I change or cancel my accessory subscription? 1. Open the subscription confirmation email and click on the "MANAGE SUBSCRIPTION" link to access your account.   2. Locate and select the specific subscription order that you wish to make changes to.   3. Make the desired modifications to the order frequency, or click Cancel subscription at the bottom. continue reading
1. Open the subscription confirmation email and click on the "MANAGE SUBSCRIPTION" link to access your account.   2. Locate and select the specific subscription order that you wish to make changes to.   3. Make the desired modifications to the order frequency, or click Cancel subscription at the bottom.
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What should I do if I don't get a confirmation email after placing my order? Once an order is placed, a confirmation email will be sent. Ensure to check your spam folder for this email. If the email is not found, it is likely that an email address was not provided during the ordering process. In such a situation, an order confirmation will be sent to your phone through SMS. Including... continue reading
Once an order is placed, a confirmation email will be sent. Ensure to check your spam folder for this email. If the email is not found, it is likely that an email address was not provided during the ordering process. In such a situation, an order confirmation will be sent to your phone through SMS. Including...
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If I purchase multiple items on petlibro.com, will they be shipped together? It depends on the availability of the items you have ordered.  If all items are in the same warehouse, they will be shipped together in a single package. If items are located in different warehouses, they will be shipped separately to ensure faster delivery and prevent delays. If multiple packages are sent, you will receive separate... continue reading
It depends on the availability of the items you have ordered.  If all items are in the same warehouse, they will be shipped together in a single package. If items are located in different warehouses, they will be shipped separately to ensure faster delivery and prevent delays. If multiple packages are sent, you will receive separate...
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Returns & Refund
How can I return my Luma Smart Litter Box?   We want to ensure a fair and hygienic return process for all customers. Please review our policy and follow the steps below to initiate a return.   1. Return Eligibility Requirements   Your return must meet the following conditions to be accepted: Return Window: The return must be requested within 90 days from the date... continue reading
  We want to ensure a fair and hygienic return process for all customers. Please review our policy and follow the steps below to initiate a return.   1. Return Eligibility Requirements   Your return must meet the following conditions to be accepted: Return Window: The return must be requested within 90 days from the date...
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How can I return my order? Returns & Refund Policy We stand behind our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it for a refund under the following conditions.   Return Eligibility To be eligible for a return: The product must be in an undamaged, resalable... continue reading
Returns & Refund Policy We stand behind our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it for a refund under the following conditions.   Return Eligibility To be eligible for a return: The product must be in an undamaged, resalable...
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