How does video storage work? Do I need a subscription?
Scout uses cloud storage only, no SD card needed. To access all features, including AI-powered behavior tracking and smart recaps, you'll need a subscription to our Video Cloud AI service. Plans start at $9.99/month and are available via the app or petlibro.com. With a yearly plan, you’ll get a 30-day free trial to explore everything Scout can do. More details here.
What happens if I don’t subscribe - can I still view live footage?
Yes, but features will be limited. Without a subscription, you’ll still have access to live streaming, auto pet tracking, and AI assistant, Tobi™. But you won’t get video storage or behavior alerts. We recommend subscribing to Video Cloud AI to unlock the full experience. All plans include a 30-day free trial with annual subscriptions, and you can cancel anytime.
Is my data and privacy safe when using Scout?
Absolutely. At Petlibro, your data privacy is a top priority. We’ve built multiple layers of security into Scout, including: Encrypted data transmission and storage, strict access controls, regular security audits, compliance with data protection laws, such as PSTI Act and SB327.
What does Video Cloud AI actually do?
Video Cloud AI is the intelligence behind Scout. It powers features like multi-pet recognition, behavior tracking, and smart recaps, so you get the moments that matter, without digging through hours of footage. It’s how Scout stays smart, helpful, and tuned in to your pets.
Do I need a separate subscription for each camera?
Yes, each Scout camera requires its own Video Cloud AI subscription to access cloud storage and AI-powered features. This helps ensure every camera delivers smart, personalized insights.
Does Video Cloud AI work with my Granary Smart Camera Feeder?
Sorry, Video Cloud AI is only compatible with the Scout Smart Camera. It’s not supported on the Granary Smart Camera Feeder at this time.
What happens if I change phones or lose access to the app?
No need to worry. Your Video Cloud AI subscription is linked to your Petlibro app account, not your phone. As long as you log in with the same account on a new device, your subscription and cloud recordings will still be there.
Do I need strong Wi-Fi for Scout to work properly?
Yes. A strong, stable Wi-Fi connection is key. Scout needs it to upload video smoothly and for Video Cloud AI to accurately recognize and analyze your pets' behaviors. Weak or spotty Wi-Fi can lead to lag, missed events, or less accurate insights.
