False drinking alerts can occur under certain circumstances that may interfere with the fountain’s detection system. Below are common causes and how to resolve them:
1. Make sure the fountain is placed on a level, stable surface. Place the base on a firm, flat surface—avoid soft materials like cushions, carpets, or mats. Also, keep it away from any objects that may cause vibrations or interfere with normal operation.
2. Ensure the power cable is fully inserted into the slot underneath the base.
3. Avoid positioning the fountain or its power cords directly against walls or leaning on other objects.
3. Try to observe whether your pet was active around the fountain during the time of the alert. Please note that playful contact or movement around the fountain may trigger false drinking notifications.
