Q: Can this be used for wet food?
A: No. The Granary Feeder only works with dry food.
Q: Can this feeder work for larger dogs?
A: This feeder is more suitable for small or medium sized pets, such as small dogs, cats, and rabbits.
Q: How much dry food can it hold?
A: The Granary Feeder can hold 5 liters of dry food.
Q: Will this feeder work with larger kibble sizes?
A: The kibble size applicable to this feeder is 2-15mm / 0.07-0.6in in diameter.
Q: What is the maximum amount of food that can dispense per meal?
A: Up to 50 portions per meal.
Q: How much volume is in each portion?
A: Each portion is about 20ml/10g ≈ 1/12 cup.
Q: How many cups does it dispense a day?
A: 1 portion is 1/12 cup. The feeder can dispense up to 50 servings (4 cups) a meal, and up to 6 meals each day, which makes it a total of 24 cups.
Q: How long will the desiccant bag work?
A: It is recommended to change the desiccant bag every 2 weeks to prevent mold growth.
Q: Can portions be different for different times of feeding?
A: Yes. Each feeding can be a different portion size.
Q: Can pets shake the feeder to get more food out?
A: The dispenser used in our product is fully enclosed, which prevents food from falling, even when the machine is shook.
Q: Can it run on battery power only without the power plug, or is the battery only for backup in case the power goes out?
A: To avoid detrimentally affecting the feeding of your pet in the case of a sudden power outage, only use the batteries as the primary power source during emergencies. When the feeder is only being powered by batteries, the WiFi function,record button and reset button, are all disabled to extend battery life, while meal schedules will be carried out normally.
Q: Are the bowls removable?
A: Yes, they are removable.
Q: What is your return policy for software services?
A: If you aren't fully satisfied with a software service, you can request a refund within 7 days of purchase.
Q: How do I request a refund for software services?
A: Please contact customer support at help@petlibro.com to request a refund. Our Return Center can't process returns for software services.
Q: Petlibro Care Remember!
A: A single Petlibro Care subscription works across all your Petlibro smart products. If you already have a subscription, there's no need to purchase another one.
Q: Can I use my HSA/FSA for this product?
A: You may be able to use your HSA/FSA funds depending on your plan and eligibility. At checkout, select Flex to see if you qualify. Some purchases may require a Letter of Medical Necessity (LMN), which Flex helps facilitate through a licensed provider. If approved, a non-refundable $5 LMN fee will be added at checkout.
Q: What if I’m not able to use HSA/FSA at checkout?
A: You can still complete your purchase using another payment method. You may be able to submit your receipt for reimbursement through your HSA/FSA provider. Please make sure you are logged out of Shop Pay before checking out with Flex. Subscription items are not eligible for Flex payment, and some orders may include both eligible and non-eligible items.
→ How it works
