Q: How often should I refill the water? (Dockstream 2 Fountain)
A: It depends on your pet family. For households with 2 or more cats, you might need to refill with water every other day.
Q: How often should I change the filters? (Dockstream 2 Fountain)
A: Please replace the filter every 2 – 4 weeks to keep the water fresh.
Q: Am I required to use the filter if I already have pure water that will be used in the water fountain?(Dockstream 2 Fountain)
A: One of the reasons you need the filter is because it keeps the the water free of debris and other contaminants, like pet fur and saliva.
Q: Why do I need to soak the filter before first use?(Dockstream 2 Fountain)
A: The filter absorb more water (and therefore cleans more water) when it's wet and expanded. Soaking the filter removes particulate matter that may have settled in the filter.
Q: How do I make sure the fountain can track data accurately?(Dockstream 2 Fountain)
A: Plug in the power cable and set the fountain on a level surface where external vibrations are minimal. Leave around 8-inches of space around the device.
Q: What temperature does Polar keep food at?(Polar Feeder)
A: In our lab tests, when the room temperature is 25°C (77°F), the Polar Smart Wet Food Feeder can cool food to around 12°C (54°F). This helps slow bacterial growth without freezing the food or affecting its texture. Just before serving, cooling is paused for about 30 minutes so pets can enjoy meals at an ideal temperature.
Q: Can I use the product with raw food?(Polar Feeder)
A: While we understand the appeal of feeding raw food, due to its perishable nature and varying shelf lives, we recommend avoiding its use with the Polar Wet Food Feeder. This ensures the health and safety of your furry friends remains our top priority.
Q: How long can wet food stay in the food bowl? Will it continue to refrigerate food after 72 hours without resetting?(Polar Feeder)
A: The feeder preserves wet food for up to 72 hours. Even after a feeding plan ends, the cooling function remains active to maintain freshness. However, for your pet's health, we recommend cleaning up any leftover food promptly once feeding concludes, especially if you don't plan to use the feeder immediately.
Q: Is the Polar Smart Wet Food Feeder suitable for all cats? Can kittens or small cat breeds use it?(Polar Feeder)
A: The Polar Smart Wet Food Feeder is 19.6cm (7.7 inches) tall, with the edge of the lid opening at 15.5cm (6.1 inches). Therefore, we recommend that your cat's shoulder height be at least 15.5cm to use it comfortably
Q: Can this be used for wet food?(Granary Feeder)
A: No. The Granary Feeder only works with dry food.
Q: How much dry food can it hold?(Granary Feeder)
A: The Granary Feeder can hold 5 liters of dry food.
Q: Will this feeder work with larger kibble sizes?(Granary Feeder)
A: The kibble size applicable to this feeder is 2-15mm / 0.07-0.6in in diameter.
Q: Can it run on battery power only without the power plug, or is the battery only for backup in case the power goes out?
A: To avoid detrimentally affecting the feeding of your pet in the case of a sudden power outage, only use the batteries as the primary power source during emergencies. When the feeder is only being powered by batteries, the WiFi function, camera function, record button and reset button, are all disabled to extend battery life, while meal schedules will be carried out normally.
Q: Can I use my HSA/FSA for this product?
A: You may be able to use your HSA/FSA funds depending on your plan and eligibility. At checkout, select Flex to see if you qualify. Some purchases may require a Letter of Medical Necessity (LMN), which Flex helps facilitate through a licensed provider. If approved, a non-refundable $5 LMN fee will be added at checkout.
Q: What if I’m not able to use HSA/FSA at checkout?
A: You can still complete your purchase using another payment method. You may be able to submit your receipt for reimbursement through your HSA/FSA provider. Please make sure you are logged out of Shop Pay before checking out with Flex. Subscription items are not eligible for Flex payment, and some orders may include both eligible and non-eligible items.
→ How it works
