Q: Can the One RFID feeder read microchips or be used with other RFID tags? A: The RFID reader only works with the dedicated collar tag, not microchips or tags from other brands.Besides, the feeder can only sync with one collar tag.
Q: What's the best way to place mutiple One RFID feeders? A: Feeders should be positioned in a dry location, with each One RFID feeder placed at least 10 inches apart from one another. Moreover, any Dockstream fountains should be positioned at a minimum of 5.9 inches away from any One RFID feeder for optimal performance.
Q: Can the feeder work without the mat that comes with the feeder? A: No, the feeder's pet recognition feature relies on RFID technology, of which the mat functions as the RFID reader that allows the correct pet to be recognized and for the food bowl lid to open. When you install the feeder, make sure the RFID reader mat is properly installed or the pet recognition will fail. We recommend making sure the RFID reader is properly attached properly to the base of the feeder on a daily basis.
Q: Can this feeder be used for wet cat food? A: The feeder is suitable for dry food ONLY, with kibble sizes ranging from 2-15mm in diameter. Larger kibble may get stuck at the food outlet.
Q: Can this feeder work with larger dogs? A: This feeder is more suited for small or medium pets.
Q: Can the feeder run on just battery power without the power plug, or is the battery only for backup in case of a power outage? A: To prevent sudden power outages from affecting your pet's feeding, avoid using the batteries as the sole power source for the feeder. The batteries should only be used as an emergency backup. When the feeder is powered solely by batteries, the Wi-Fi function and reset button will be disabled to extend the working time, while meal schedules will be carried out normally.
Q: Is the collar tag waterproof? A: The collar tag is splashproof only. Please refrain from submerging the tag underwater. Additionally, the tag is made of food-safe material and is bite-proof.
Q: Does the collar tag need to be charged? A: No, the tag does not need charging.
