Pre-Sale Questions About the Dockstream Smart Fountain

- Is this suitable for the dishwasher?

No. The Dockstream Smart Fountain (PLWF105) is not dishwasher-friendly and it is not recommended to clean it with hot water.

- What network frequency band does it support?

The Dockstream Smart Fountain (PLWF105) only supports 2.4GHz network, not 5GHz.

- What pets is it suitable for?

The Dockstream Smart Fountain (PLWF105) is designed primarily for single-cat households. The algorithm for drinking water is only suitable for cats, not other non-cat pets. And it cannot differ the hydration of different cats.

- Can it be used outdoors?

No. It is mainly used indoors and is recommended to be placed in a well-ventilated location away from direct sunlight. The outdoor environment is not conducive to keeping drinking water clean, and factors such as exposure to the sun and humidity will also affect the material of the water fountain.

- How to maintain the fountain?

It is recommended to replace the filter and clean the water dispenser at least once every two weeks. When cleaning, you need to disassemble the rotor of the water pump and clean it thoroughly. If multiple cats use it, the frequency of cleaning and replacing the filter needs to be increased.

- What kind of power cable is it used?

The cable type that comes with the Dockstream Smart Fountain (PLWF105) is USB-A to USB-C power cable. The length is 1.5m, and the wire diameter is about 2.8mm.

- Does it work cordlessly?

No. Only the pump is wireless. The fountain does not have an internal battery and needs to be plugged in to operate.

- Does it support motion sensors? How many working modes are there?

There is no motion-sensing function. There are two water discharge modes: continuous water flow and intermittent water flow. The water discharge mode can be adjusted through the APP.

- Does it support an RFID tag?

No. The Dockstream Smart Fountain (PLWF105) does not support an RFID feature.

- Is there a splash shield for this fountain? Such as the splash shield for the Dockstream RFID Smart Fountain (PLWF305)?

No, the splash shield is dedicated to the Dockstream RFID Smart Fountain, whose specifications are different from other Dockstream models.

-How to place the water fountain?

1. The wire need to be fully inserted into the base wire slot to ensure that the bottom is flat.
2. It needs to be placed on a stable and solid surface. It is not recommended to place it on soft surfaces such as mats and carpets.
3. Avoid placing it against the wall or other objects. The wires and plugs should also be away from any potential sources of interference or vibration.

-Is this fountain BPA-free?

Yes, the fountain is mainly made of high-quality BPA-free plastic and the water tray is made of 304 stainless steel. It will be safe for pets to use.

-Can this feeder connect to the Petlibro Lite app?

No, it only supports the connection with the Petlibro app.