What Should I Do If the Dockstream Smart Fountain Doesn't Work?

If you managed to successfully connect the fountain to the APP, then it proves that there are no problems with the power supply to the fountain.

There are several possible reasons for the fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:

1. Check the working mode. Open the APP and set the working mode of the fountain to the flowing water mode. 

2. Check the installation. Make sure the water pump and the water tank are properly fitted and that the tank base is free from foreign objects.

3. Check the silicone pipe. Make sure the water pipe is NOT stuck due to the presence foreign objects.

4. Check the pump. Lack of regular cleaning may result in the pump becoming clogged with pet hair
and food debris. The pump must be cleaned every 2 weeks to ensure proper function. Disassemble the water pump to see whether the impeller is damaged or bent. To disassemble the pump, please refer to the video below:

5. Water quality can also affect the pump and how effectively it runs. Hard water will cause calcium deposits to build up in the pump's cavity, blocking the impeller from spinning. If there is evidence of hard water build-up inside the pump, allow the impeller and the pump to soak in a bowl of white vinegar for 15-30 minutes. Clean all fountain parts in soap and water before reassembling the fountain.

 

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