How to Troubleshoot Feeding Issues with the Camera Feeder?

Troubleshooting steps:

1. Make sure the food diameter is between 2-15mm.

2. Please empty the food tank base and follow the attached video to clean up the stuck kibbles in the machine(including the food outlet).

3. Please remove the tank base and check if the silicone rotor is deformed and stuck.

4. Please remove the tank base and manually feed it to check if the rotor rotates normally

5. Reset the feeder to try again. 

Hold the unlock button for 6 seconds to unlock the feeder then hold the reset button for 6 seconds to reset the feeder. Then wait for a few seconds until you hear the sound. Then you can start the connecting operation on the app.