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Open to legal U.S. residents, 18 years or older. Void where prohibited. Giveaway begins on 08/26/2025 and ends on 09/15/2025 at midnight PST. Three winners will each receive a limited-edition Petlibro PR Kit, which includes the Scout Smart Camera and select branded merch. Winners will be chosen at random and notified via Instagram or email (depending on entry format) by 09/30/2025. If a winner does not respond within 48 hours, another may be selected. Odds of winning depend on the total number of eligible entries received. Only one email entry per person will be counted, though additional entries may be submitted through the bonus methods described above. Petlibro is not liable for any issues that arise from participation or use of the prize. Personal information will be collected and handled in accordance with our Privacy Policy.
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Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article.

Troubleshooting steps:
1. If you have a battery plugged in, please remove the battery and try again, because the feeder cannot be added to the APP when it is only powered by batteries.
2. Please kindly restart the feeder by unplugging and plugging the power cord to try updating again.
3. Hold the unlock button for 6 seconds to unlock the feeder, then hold the reset button for 6 seconds to reset the feeder. Then wait for a few seconds until you hear the voice "Ready for WiFi connection". Then you can start the connecting operation on the app.Here are the videos showing how to connect the feeder to the app via 3 methods:Connection via Bluetooth Connection via QR Code Connection via Hotspot
4. If convenient, could you please turn on the mobile hotspot on another mobile phone and reconnect it to the mobile hotspot? Then, please try to update the firmware again.