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Open to legal U.S. residents, 18 years or older. Void where prohibited. Giveaway begins on 08/26/2025 and ends on 09/15/2025 at midnight PST. Three winners will each receive a limited-edition Petlibro PR Kit, which includes the Scout Smart Camera and select branded merch. Winners will be chosen at random and notified via Instagram or email (depending on entry format) by 09/30/2025. If a winner does not respond within 48 hours, another may be selected. Odds of winning depend on the total number of eligible entries received. Only one email entry per person will be counted, though additional entries may be submitted through the bonus methods described above. Petlibro is not liable for any issues that arise from participation or use of the prize. Personal information will be collected and handled in accordance with our Privacy Policy.
OFF
1. Unplug and Reconnect the Feeder
Start by unplugging the feeder for five minutes, then plug it back in to reset the connection and try updating the firmware again.
2. Try a Different Power Adapter and Cord
Use a different 5V 2A power adapter and cord to rule out any issues with the current power supply.
3. Reset the Feeder
Press and hold the reset button until the feeder prompts "reset successfully" and "ready for Wi-Fi connection." This can help refresh the device and allow the firmware update to proceed.
4. Move the Feeder Closer to the Router
If the issue persists, try moving the feeder closer to your Wi-Fi router within 15 feet to improve signal strength and ensure a stable connection for the firmware update.