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  • Fountain FAQ
Dockstream RFID Smart Fountain
Dockstream 2 Smart Cordless Fountain
Dockstream 2 Smart Fountain(Plug-in)
Dockstream Smart Fountain - PETLIBRO Dockstream Smart Fountain
Dockstream Cordless Fountain - PETLIBRO Dockstream Cordless Fountain
Dockstream Fountain
Petlibro white and blue automatic pet water fountain with circulating water bowl Capsule Dog Fountain
Capsule Fountain
Glacier Ultrafiltration Water Fountain
Stainless Steel Fountain
  • FAQs /
  • Fountain FAQ
Dockstream RFID Smart Fountain
Pre-Sale Questions About the Dockstream RFID Smart Fountain 1. Is this water fountain suitable for dogs? This water fountain is best suited for cats, followed by small dogs. For medium-sized and larger dogs, the Capsule Dog Fountain is more suitable for them.   2. Can the Dockstream RFID Smart Fountain work without the RFID tag? Can the fountain read microchips or be used with... continue reading
1. Is this water fountain suitable for dogs? This water fountain is best suited for cats, followed by small dogs. For medium-sized and larger dogs, the Capsule Dog Fountain is more suitable for them.   2. Can the Dockstream RFID Smart Fountain work without the RFID tag? Can the fountain read microchips or be used with...
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How to Calibrate the Dockstream RFID Smart Fountain？ Fountain Weight Calibration – Quick Steps 1. Remove the water tank from the black-and-white tank base first. 2. Then place the base on a flat, stable surface. Ensure all items (protective film, packaging materials) are removed. 3. In the Petlibro APP, select “I’ve completed all the steps above” and tap “Confirm.” 4. Fill the water tank... continue reading
Fountain Weight Calibration – Quick Steps 1. Remove the water tank from the black-and-white tank base first. 2. Then place the base on a flat, stable surface. Ensure all items (protective film, packaging materials) are removed. 3. In the Petlibro APP, select “I’ve completed all the steps above” and tap “Confirm.” 4. Fill the water tank...
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My pet doesn't like wearing the tag. Can I still receive drinking notifications from the Dockstream RFID Smart Fountain? Here is the working principle of the Dockstream RFID Smart Fountain: When your pet wears the RFID collar tag and drinks from the connected Dockstream RFID Smart Fountain, the charging base will detect the change in water level and send a drinking notification to the app. If your pet doesn't wear the RFID tag, the drinking... continue reading
Here is the working principle of the Dockstream RFID Smart Fountain: When your pet wears the RFID collar tag and drinks from the connected Dockstream RFID Smart Fountain, the charging base will detect the change in water level and send a drinking notification to the app. If your pet doesn't wear the RFID tag, the drinking...
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Why does the Dockstream RFID Smart Fountain base indicate a lack of water when the tank is full, and why isn't it pumping water? Please complete the fountain weight calibration and follow these two important steps: Remove the water tank from the black and white tank base first. Then click to confirm "Weight Calibration" via the Petlibro APP. Add water to the tank up to the maximum water level line, then place the water tank onto the calibrated base. continue reading
Please complete the fountain weight calibration and follow these two important steps: Remove the water tank from the black and white tank base first. Then click to confirm "Weight Calibration" via the Petlibro APP. Add water to the tank up to the maximum water level line, then place the water tank onto the calibrated base.
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If my pet doesn't want to wear the RFID collar tag, can they still drink from the Dockstream RFID Smart Fountain? Certainly, your pet can still drink from the RFID water fountain without wearing the collar, but you will not receive pet drinking notifications.   The water fountain has two modes: continuous water flow and intermittent water flow. You can set it to continuous water flow through the app, and the fountain will supply water according to... continue reading
Certainly, your pet can still drink from the RFID water fountain without wearing the collar, but you will not receive pet drinking notifications.   The water fountain has two modes: continuous water flow and intermittent water flow. You can set it to continuous water flow through the app, and the fountain will supply water according to...
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How do I remove rust from the stainless steel water fountain/water tray? Why Does Stainless Steel Rust? Stainless steel is armed with built-in corrosion resistance, but it can and will rust in certain conditions—although not as quickly or severely as conventional steel. Stainless steel corrodes when exposed to damaging chemicals, saline, grease, moisture, or heat for prolonged periods of time. How To Get Rust Off Stainless Steel Mix... continue reading
Why Does Stainless Steel Rust? Stainless steel is armed with built-in corrosion resistance, but it can and will rust in certain conditions—although not as quickly or severely as conventional steel. Stainless steel corrodes when exposed to damaging chemicals, saline, grease, moisture, or heat for prolonged periods of time. How To Get Rust Off Stainless Steel Mix...
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Dockstream 2 Smart Cordless Fountain
Pre-Sale Inquiries About Dockstream 2 Smart Cordless Fountain 1. What are the key features of the Dockstream 2 Smart Cordless Fountain? Cordless Convenience: Built-in rechargeable battery for flexible, wire-free use. Smart Dispensing: Sensor-activated water flow with adjustable range and flow duration. Wi-Fi Ready: Compatible with both 2.4GHz and 5GHz networks; works seamlessly with the Petlibro App for remote control and monitoring. Smart Water Tracking... continue reading
1. What are the key features of the Dockstream 2 Smart Cordless Fountain? Cordless Convenience: Built-in rechargeable battery for flexible, wire-free use. Smart Dispensing: Sensor-activated water flow with adjustable range and flow duration. Wi-Fi Ready: Compatible with both 2.4GHz and 5GHz networks; works seamlessly with the Petlibro App for remote control and monitoring. Smart Water Tracking...
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How to Calibrate Your Dockstream 2 Smart Cordless Fountain？ The fountain will operate properly ONLY when calibration is completed successfully. 1. Make sure the fountain is placed on a smooth, flat surface. 2. In the fountain page, tap the settings button in the top right corner. 3. Tap "Calibration". 4. Remove the water tank from the base and ensure nothing is placed on the base.... continue reading
The fountain will operate properly ONLY when calibration is completed successfully. 1. Make sure the fountain is placed on a smooth, flat surface. 2. In the fountain page, tap the settings button in the top right corner. 3. Tap "Calibration". 4. Remove the water tank from the base and ensure nothing is placed on the base....
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What Water Flow Type Does the Dockstream 2 Smart Cordless Fountain Offer? When plugged in, it supports both sensor-triggered dispensing and continuous water supply. When running on battery power, only sensor-triggered dispensing is available. The sensor mode allows you to adjust the detection range—either near or far—to suit your pet’s personality, whether they’re bold or shy. You can also set the water flow duration in sensor mode, with... continue reading
When plugged in, it supports both sensor-triggered dispensing and continuous water supply. When running on battery power, only sensor-triggered dispensing is available. The sensor mode allows you to adjust the detection range—either near or far—to suit your pet’s personality, whether they’re bold or shy. You can also set the water flow duration in sensor mode, with...
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What Are the Differences Between the Original Dockstream Series and the New Dockstream 2 Series? Here's a quick look at the original Dockstream series: The Dockstream Smart Fountain connects to a 2.4GHz Wi-Fi network and allows you to monitor your cat’s drinking amount through the app. However, it does not have a motion sensor feature and requires continuous operation by being plugged into a power source. In contrast, the Dockstream Cordless... continue reading
Here's a quick look at the original Dockstream series: The Dockstream Smart Fountain connects to a 2.4GHz Wi-Fi network and allows you to monitor your cat’s drinking amount through the app. However, it does not have a motion sensor feature and requires continuous operation by being plugged into a power source. In contrast, the Dockstream Cordless...
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What's the Difference Between the Dockstream 2 Smart Fountain(Plug-in) and the Dockstream 2 Smart Cordless Fountain? The main differences between the Dockstream 2 Smart Fountain(Plug-in) and the Dockstream 2 Smart Cordless Fountain are as follows: Power Supply Dockstream 2 Smart Fountain(Plug-in): Adapter-powered only (wired use only) Dockstream2 Smart Cordless Fountain: Supports both adapter and built-in battery (can be used wired or cordless) Water Dispensing Modes Dockstream 2 Smart Fountain(Plug-in) Continuous Flow Timed Flow Dockstream2... continue reading
The main differences between the Dockstream 2 Smart Fountain(Plug-in) and the Dockstream 2 Smart Cordless Fountain are as follows: Power Supply Dockstream 2 Smart Fountain(Plug-in): Adapter-powered only (wired use only) Dockstream2 Smart Cordless Fountain: Supports both adapter and built-in battery (can be used wired or cordless) Water Dispensing Modes Dockstream 2 Smart Fountain(Plug-in) Continuous Flow Timed Flow Dockstream2...
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What Is the Difference Between Dockstream Series Water Fountains?   Name Dockstream Wireless Pump Water Fountain Dockstream Cordless Water Fountain Dockstream Smart Fountain Dockstream RFID Smart Fountain Dockstream 2 Smart Fountain(Plug in) Dockstream 2 Smart Cordless Fountain Model number PLWF005 PLWF115 PLWF105 PLWF305 PLWF106 PLWF116 Can it be powered without a cord? No Yes No No No Yes APP Support No No Yes，2.4GHz Yes，2.4GHz Yes,... continue reading
  Name Dockstream Wireless Pump Water Fountain Dockstream Cordless Water Fountain Dockstream Smart Fountain Dockstream RFID Smart Fountain Dockstream 2 Smart Fountain(Plug in) Dockstream 2 Smart Cordless Fountain Model number PLWF005 PLWF115 PLWF105 PLWF305 PLWF106 PLWF116 Can it be powered without a cord? No Yes No No No Yes APP Support No No Yes，2.4GHz Yes，2.4GHz Yes,...
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Dockstream 2 Smart Fountain(Plug-in)
Pre-sale Inquiries About the Dockstream 2 Smart Fountain(Plug-In) Q: What are the core features of the water fountain? Smart Water Tracking & Insights: Real-time monitoring of your pet’s water intake via built-in scale sensors, with clear charts and detailed logs by day, week, month, and year. Custom alerts: Water level, filter change, and cleaning reminders Multiple modes: Continuous and intermittent flow with adjustable schedules.... continue reading
Q: What are the core features of the water fountain? Smart Water Tracking & Insights: Real-time monitoring of your pet’s water intake via built-in scale sensors, with clear charts and detailed logs by day, week, month, and year. Custom alerts: Water level, filter change, and cleaning reminders Multiple modes: Continuous and intermittent flow with adjustable schedules....
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How to Calibrate My Dockstream 2 Smart Fountain Correctly? Please ensure to complete the calibration steps after connecting to the WiFi, and follow the following important steps to recalibrate: In the fountain page, tap the settings button in the top right corner. Tap "Calibration" Start the Calibration Steps：   (1)  Remove the water tank from the base. (2)  Make sure the base is on a... continue reading
Please ensure to complete the calibration steps after connecting to the WiFi, and follow the following important steps to recalibrate: In the fountain page, tap the settings button in the top right corner. Tap "Calibration" Start the Calibration Steps：   (1)  Remove the water tank from the base. (2)  Make sure the base is on a...
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How Can I Connect the Dockstream 2 Smart Fountain to the Petlibro APP? Download the Correct App: Ensure you've downloaded the official Petlibro app (not Petlibro Lite) from the App Store or Google Play. Reset the Device: Press and hold the Reset button on the back of the fountain base for 6 seconds until the Wi-Fi indicator light blinks white once per second—this means the device is in connection... continue reading
Download the Correct App: Ensure you've downloaded the official Petlibro app (not Petlibro Lite) from the App Store or Google Play. Reset the Device: Press and hold the Reset button on the back of the fountain base for 6 seconds until the Wi-Fi indicator light blinks white once per second—this means the device is in connection...
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What Should I Do if My Dockstream 2 Smart Fountain Shows a Low Water Indicator Despite the Tank Being Full, and Why Is It Not Pumping Water/Pumping Intermittently? Please ensure to complete the calibration steps after connecting to the WiFi, and follow the following important steps to recalibrate: Long-press the connected water fountain and unbind the device. Then, please reset the water fountain and reconnect it to the APP. Start the Calibration Steps： - Follow the animation in the app and remove the water... continue reading
Please ensure to complete the calibration steps after connecting to the WiFi, and follow the following important steps to recalibrate: Long-press the connected water fountain and unbind the device. Then, please reset the water fountain and reconnect it to the APP. Start the Calibration Steps： - Follow the animation in the app and remove the water...
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What Should I Do If the Dockstream 2 Smart Fountain Doesn't Work? Power Adapter/Cord: Test the fountain’s original cord and adapter with other devices: Does the original cord work? Does the original adapter work? Pump Inspection: Remove the rotor cover and check the pump shaft inside the water tank to ensure it’s clean and functioning properly. Reinstalling the Water Rotor: Refill the tank with water, reinstall the water... continue reading
Power Adapter/Cord: Test the fountain’s original cord and adapter with other devices: Does the original cord work? Does the original adapter work? Pump Inspection: Remove the rotor cover and check the pump shaft inside the water tank to ensure it’s clean and functioning properly. Reinstalling the Water Rotor: Refill the tank with water, reinstall the water...
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What Water Flow Types Does the Dockstream 2 Smart Water Fountain Offer? How to Set the Water Flow Type? Here are three flow types for the water fountain: Continuous Water Flow (default) Intermittent Flow (customizable timing (max interval: 60 min; max flow: 5 min) Stop Water Flow mode How to set the water flow type:  Open the Petlibro App and tap the connected water fountain. Tap "Flow Type" at the bottom left of the device... continue reading
Here are three flow types for the water fountain: Continuous Water Flow (default) Intermittent Flow (customizable timing (max interval: 60 min; max flow: 5 min) Stop Water Flow mode How to set the water flow type:  Open the Petlibro App and tap the connected water fountain. Tap "Flow Type" at the bottom left of the device...
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Dockstream Smart Fountain
Pre-Sale Questions About the Dockstream Smart Fountain - Is this suitable for the dishwasher? No. The Dockstream Smart Fountain (PLWF105) is not dishwasher-friendly and it is not recommended to clean it with hot water.   - What network frequency band does it support? The Dockstream Smart Fountain (PLWF105) only supports 2.4GHz network, not 5GHz.   - What pets is it suitable for? The... continue reading
- Is this suitable for the dishwasher? No. The Dockstream Smart Fountain (PLWF105) is not dishwasher-friendly and it is not recommended to clean it with hot water.   - What network frequency band does it support? The Dockstream Smart Fountain (PLWF105) only supports 2.4GHz network, not 5GHz.   - What pets is it suitable for? The...
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How Do I Set up the Dockstream Smart Fountain? To set up the Dockstream Smart Fountain (WF105, PLWF105), please refer to the video below:   Friendly note: Corded Fountain: The Dockstream Smart Fountain needs to be plugged in for operation. Support bands: The Dockstream Smart Fountain only supports a 2.4 GHz network. Assembly: Make sure the water tray, filter cover, and spout are assembled step-by-step.... continue reading
To set up the Dockstream Smart Fountain (WF105, PLWF105), please refer to the video below:   Friendly note: Corded Fountain: The Dockstream Smart Fountain needs to be plugged in for operation. Support bands: The Dockstream Smart Fountain only supports a 2.4 GHz network. Assembly: Make sure the water tray, filter cover, and spout are assembled step-by-step....
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What Should I Do If the Dockstream Smart Fountain Doesn't Work? If you managed to successfully connect the fountain to the APP, then it proves that there are no problems with the power supply to the fountain. There are several possible reasons for the fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in.... continue reading
If you managed to successfully connect the fountain to the APP, then it proves that there are no problems with the power supply to the fountain. There are several possible reasons for the fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in....
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What Do I Do If the Dockstream Smart Fountain Cannot Connect to the Wi-Fi? Unplug the fountain and wait for about 10 minutes. Plug it in and long-press the Wi-Fi icon (the reset button) for 6 seconds until the light flashes smaller to reset the fountain. Put the router and the fountain in the same room and within 20 inches for a stronger signal. Walls or other obstructions can also... continue reading
Unplug the fountain and wait for about 10 minutes. Plug it in and long-press the Wi-Fi icon (the reset button) for 6 seconds until the light flashes smaller to reset the fountain. Put the router and the fountain in the same room and within 20 inches for a stronger signal. Walls or other obstructions can also...
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How Do I Solve Frequent Offline Issues for the Dockstream Smart Water Fountain? If the Dockstream App Monitoring Water Fountain is offline, you can try the following steps for troubleshooting. Ensure the fountain is being stably powered by the adapter and power cord. Put the router and the fountain in the same room and move the fountain next to the router for a stronger signal. Enter the Wi-Fi settings page... continue reading
If the Dockstream App Monitoring Water Fountain is offline, you can try the following steps for troubleshooting. Ensure the fountain is being stably powered by the adapter and power cord. Put the router and the fountain in the same room and move the fountain next to the router for a stronger signal. Enter the Wi-Fi settings page...
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What Should I Do If the APP Keep Saying That the Fountain Tank is Empty or Separated From the Base? If the APP notifies you that the fountain tank is empty or separated from the base, please try the following to fix the situation:   Check the pump. Disassemble the water pump rotor to check if the shaft is intact, and clean the pump to ensure optimal performance.   Check the assembly. Reassemble the pump, water... continue reading
If the APP notifies you that the fountain tank is empty or separated from the base, please try the following to fix the situation:   Check the pump. Disassemble the water pump rotor to check if the shaft is intact, and clean the pump to ensure optimal performance.   Check the assembly. Reassemble the pump, water...
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Dockstream Cordless Fountain
How long does it take to fully charge my Dockstream Cordless Fountain? The Dockstream Cordless Fountain takes 7-8 hours to fully charge when not in use and 8-9 hours if used while charging.   When fully charged, the battery indicator light will turn steady white. Please remember to press the power button before charging. After pressing the power button, the battery indicator will blink for 20 seconds.  ... continue reading
The Dockstream Cordless Fountain takes 7-8 hours to fully charge when not in use and 8-9 hours if used while charging.   When fully charged, the battery indicator light will turn steady white. Please remember to press the power button before charging. After pressing the power button, the battery indicator will blink for 20 seconds.  ...
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What should I do If the Dockstream Cordless Fountain doesn't work? Newly Received  1. Power Button and Battery Indicator: If the power source is working fine, press the power button. Check if the battery indicator flashes white (you will hear a clicking sound when the button is pressed). 2. Power Adapter/Cord: Please try replacing the power adapter/cord or test it with your other devices to ensure it... continue reading
Newly Received  1. Power Button and Battery Indicator: If the power source is working fine, press the power button. Check if the battery indicator flashes white (you will hear a clicking sound when the button is pressed). 2. Power Adapter/Cord: Please try replacing the power adapter/cord or test it with your other devices to ensure it...
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How do I set up the Dockstream Water Fountain? Here is a tutorial video on how to assemble the Dockstream Water Fountain. Important note: Make sure the water tray, filter, filter cover, and spout are assembled step-by-step. Do not assemble these parts before placing them on the water pipe as the pipe may deform, resulting in abnormal or no water flow. For the Dockstream Cordless... continue reading
Here is a tutorial video on how to assemble the Dockstream Water Fountain. Important note: Make sure the water tray, filter, filter cover, and spout are assembled step-by-step. Do not assemble these parts before placing them on the water pipe as the pipe may deform, resulting in abnormal or no water flow. For the Dockstream Cordless...
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How do I open the filter lid for my Dockstream Water Fountain? The filter lid is designed to prevent pets from easily opening the filter lid and reduce the possibility of pets biting the silicone tube or filter.   To remove the filter lid, locate the two holes next to it. Gently pull up using those as leverage. It should come off without breaking. If it feels stuck,... continue reading
The filter lid is designed to prevent pets from easily opening the filter lid and reduce the possibility of pets biting the silicone tube or filter.   To remove the filter lid, locate the two holes next to it. Gently pull up using those as leverage. It should come off without breaking. If it feels stuck,...
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How do I keep the Dockstream Cordless Fountain running continuously? The Dockstream Cordless Fountain has two different working modes: 1. Continuous Flow Mode: When the fountain is plugged into a power socket, the water stream will continue to flow consistently. 2. Battery-Powered Mode: When you unplug the power cable, water will flow by sensing your pet, not continuously. In this mode, the fountain is equipped with... continue reading
The Dockstream Cordless Fountain has two different working modes: 1. Continuous Flow Mode: When the fountain is plugged into a power socket, the water stream will continue to flow consistently. 2. Battery-Powered Mode: When you unplug the power cable, water will flow by sensing your pet, not continuously. In this mode, the fountain is equipped with...
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Pre-sale inquiries about Dockstream Cordless Fountain 1. Is this model BPA-free?The water fountain is made of high-quality BPA-free plastic and it will be safe for pets to use.   2. Can I wash the water fountain in a dishwasher? No.Please note that the plastic components of the fountain are made from ABS material, which can deform when exposed to high temperatures ranging... continue reading
1. Is this model BPA-free?The water fountain is made of high-quality BPA-free plastic and it will be safe for pets to use.   2. Can I wash the water fountain in a dishwasher? No.Please note that the plastic components of the fountain are made from ABS material, which can deform when exposed to high temperatures ranging...
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Dockstream Fountain
What Should I Do If the Dockstream Fountain Doesn't Work? There are several possible reasons for the fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:  1. Have you used any white or black foam filters that are not from Petlibro?... continue reading
There are several possible reasons for the fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:  1. Have you used any white or black foam filters that are not from Petlibro?...
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Pre-Sale Inquiries About Dockstream Fountain 1. Can it be used cordlessly?No, it needs to be plugged in all the time to keep the operation. There is no battery inside this model.   2. Can it be used outdoors?It is not recommended to use outdoors.1. Direct sunlight will reduce the lifespan of plastic products.2. There is more dust in outdoor air, which... continue reading
1. Can it be used cordlessly?No, it needs to be plugged in all the time to keep the operation. There is no battery inside this model.   2. Can it be used outdoors?It is not recommended to use outdoors.1. Direct sunlight will reduce the lifespan of plastic products.2. There is more dust in outdoor air, which...
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What Should I Do If My Dockstream Fountain Sounds Loud? If the Dockstream Fountain sounds abnormal, please check the following:   Check the Assembly: Disassemble the water pump rotor to check if the shaft is intact, and clean the pump to ensure optimal performance. Reassemble the pump, water pipe, water tray, filter, filter lid, and spout step by step. Ensure that each part is properly aligned... continue reading
If the Dockstream Fountain sounds abnormal, please check the following:   Check the Assembly: Disassemble the water pump rotor to check if the shaft is intact, and clean the pump to ensure optimal performance. Reassemble the pump, water pipe, water tray, filter, filter lid, and spout step by step. Ensure that each part is properly aligned...
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Capsule Dog Fountain
Pre-sale Inquries For the Capsule Dog Water Fountain   Q: Is this water fountain suitable for cats? A: This water fountain is primarily designed for dogs due to its larger capacity. However, cats can also enjoy it, especially if they don't mind sharing with their canine friends. Sharing is caring.   Q: The length of the charging cable and type (USB/Type-C)? A: The length... continue reading
  Q: Is this water fountain suitable for cats? A: This water fountain is primarily designed for dogs due to its larger capacity. However, cats can also enjoy it, especially if they don't mind sharing with their canine friends. Sharing is caring.   Q: The length of the charging cable and type (USB/Type-C)? A: The length...
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How to Install My Capsule Dog Water Fountain? Here is the video link of the installation steps: Here are the detailed steps you can refer to:   1. Soak the filter in a clean bowl for 5 minutes, then rinse the filter thoroughly with tap water. 2. Insert the foam filter into the groove of the water pump. Position the pump according to the... continue reading
Here is the video link of the installation steps: Here are the detailed steps you can refer to:   1. Soak the filter in a clean bowl for 5 minutes, then rinse the filter thoroughly with tap water. 2. Insert the foam filter into the groove of the water pump. Position the pump according to the...
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What Should I Do If My Capsule Dog Water Fountain Is Not Working?   Regarding your issue, please kindly check the following steps:   Check the adapter/cord: Please try replacing the power adapter or using the adapter with your other devices to see if it works, and try it on the other outlet. Refill the water tank: Please make sure there is enough water in the water tank. Disassemble... continue reading
  Regarding your issue, please kindly check the following steps:   Check the adapter/cord: Please try replacing the power adapter or using the adapter with your other devices to see if it works, and try it on the other outlet. Refill the water tank: Please make sure there is enough water in the water tank. Disassemble...
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What Should I Do If My Capsule Dog Water Fountain Has a Dripping Noise?   Please confirm you've gone through the following steps: 1. Replace Filters: Please kindly try to replace a new filter and ensure that your filter is fully soaked before using it. We recommend changing the filter once every two weeks, and more frequently if you have more than one dog. 2. Assemble the Water Fountain: Verify... continue reading
  Please confirm you've gone through the following steps: 1. Replace Filters: Please kindly try to replace a new filter and ensure that your filter is fully soaked before using it. We recommend changing the filter once every two weeks, and more frequently if you have more than one dog. 2. Assemble the Water Fountain: Verify...
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What Should I Do If my Capsule Dog Water Fountain Overflows From the White Serving Tray?   Please note that the slight water overflow from the white serving tray is a normal occurrence due to the whirlpool water flow design.   This overflow helps maintain a stable water flow speed. The water that overflows is channeled down to the filter area in the serving tray base, where it is filtered before flowing... continue reading
  Please note that the slight water overflow from the white serving tray is a normal occurrence due to the whirlpool water flow design.   This overflow helps maintain a stable water flow speed. The water that overflows is channeled down to the filter area in the serving tray base, where it is filtered before flowing...
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How Is the Capsule Dog Fountain Maintained? For maintaining this dog water fountain, here are some detailed recommendations:   To keep your pet's drinking water fresh for as long as possible, place the fountain in a well-aired room, away from direct sunlight. When the water level gets low, don't just top it up, but rinse and refill the fountain instead. We recommend using... continue reading
For maintaining this dog water fountain, here are some detailed recommendations:   To keep your pet's drinking water fresh for as long as possible, place the fountain in a well-aired room, away from direct sunlight. When the water level gets low, don't just top it up, but rinse and refill the fountain instead. We recommend using...
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Capsule Fountain
Pre-sale questions about the Capsule Fountain -Is this fountain BPA-free? Yes, this fountain is mainly made of high-quality BPA-free plastic. It will be safe for pets to use.   - How frequently do I need to replace the fountain filter and clean the fountain? It is recommended to replace the filter and clean the water dispenser at least once every two weeks.... continue reading
-Is this fountain BPA-free? Yes, this fountain is mainly made of high-quality BPA-free plastic. It will be safe for pets to use.   - How frequently do I need to replace the fountain filter and clean the fountain? It is recommended to replace the filter and clean the water dispenser at least once every two weeks....
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My Capsule Fountain is not working after assembly, what should I do? There can be several factors behind why your Capsule Water Fountain is not working or has small/unstable/abnormal water output. Please follow these steps to troubleshoot: 1. Check the adapter/plug. Try the adapter with other devices to check if it works. If the adapter is the issue, replace it. Make sure to add water to the fountain... continue reading
There can be several factors behind why your Capsule Water Fountain is not working or has small/unstable/abnormal water output. Please follow these steps to troubleshoot: 1. Check the adapter/plug. Try the adapter with other devices to check if it works. If the adapter is the issue, replace it. Make sure to add water to the fountain...
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What can I do if my Capsule Water Fountain is leaking? First, please unplug the adapter, disassemble the water tank, and refill the tank with water to check to see if there are cracks in the tank. Please watch the video below on disassembling the water tank. Remember to towel dry the outside of the water tank after refilling, and leave it in a dry place for... continue reading
First, please unplug the adapter, disassemble the water tank, and refill the tank with water to check to see if there are cracks in the tank. Please watch the video below on disassembling the water tank. Remember to towel dry the outside of the water tank after refilling, and leave it in a dry place for...
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What can I do if my Capsule Water Fountain is not flowing as much as it used to? 1. Have you used any white or black foam filters that are not from Petlibro?  To protect the pump and ensure your cat’s water safety, we recommend using only official Petlibro filters, as non-Petlibro filters may cause clogging or stop the fountain from dispensing water. 2. Lack of regular cleaning may make the pump clogged with... continue reading
1. Have you used any white or black foam filters that are not from Petlibro?  To protect the pump and ensure your cat’s water safety, we recommend using only official Petlibro filters, as non-Petlibro filters may cause clogging or stop the fountain from dispensing water. 2. Lack of regular cleaning may make the pump clogged with...
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What can I do if the pump in my Capsule Fountain stops working? If the Capsule Water Fountain's pump stops working, it may be caused by several factors. Please follow these steps to troubleshoot: Check the adapter/plug. Replace the power adapter/cable (if you have another one), or use the adapter/cable with your other devices to see if it works properly. Check the pump. This pump should be disassembled for... continue reading
If the Capsule Water Fountain's pump stops working, it may be caused by several factors. Please follow these steps to troubleshoot: Check the adapter/plug. Replace the power adapter/cable (if you have another one), or use the adapter/cable with your other devices to see if it works properly. Check the pump. This pump should be disassembled for...
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How do I disassemble and assemble the stainless steel water tray on the Capsule Fountain? Assembly and Disassembly The retaining clips have convex and concave grooves to ensure the perfect fit for proper function. Make sure the water tray is aligned properly with the filter tray during assembly.  You will hear a “click” when it snaps in place correctly. For disassembly and cleaning, the stainless steel water tray can be easily... continue reading
Assembly and Disassembly The retaining clips have convex and concave grooves to ensure the perfect fit for proper function. Make sure the water tray is aligned properly with the filter tray during assembly.  You will hear a “click” when it snaps in place correctly. For disassembly and cleaning, the stainless steel water tray can be easily...
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Glacier Ultrafiltration Water Fountain
Pre-sale Inquries for the Glacier Ultrafiltration Water Fountain   Q: Is this model Dishwasher safe?A: Yes, the water tray and water tank are made of stainless steel and are dishwasher safe.   Q: Do I need to use a filter for this water fountain?A: Yes, this water fountain only works properly when an ultrafilter is installed. The ultrafilter should be replaced every two months... continue reading
  Q: Is this model Dishwasher safe?A: Yes, the water tray and water tank are made of stainless steel and are dishwasher safe.   Q: Do I need to use a filter for this water fountain?A: Yes, this water fountain only works properly when an ultrafilter is installed. The ultrafilter should be replaced every two months...
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What should I do if the Glacier Fountain doesn't work? There are several possible reasons for the fountain to stop working. You can try the following troubleshooting steps.   1. Check the power supply (adapter and the cable). Use the adapter (No.12) and the cable (No.11) with your other devices to see if they work properly. If not, replace the adapter and the cable. 2. Check the... continue reading
There are several possible reasons for the fountain to stop working. You can try the following troubleshooting steps.   1. Check the power supply (adapter and the cable). Use the adapter (No.12) and the cable (No.11) with your other devices to see if they work properly. If not, replace the adapter and the cable. 2. Check the...
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What can I do if my Glacier Fountain is not flowing properly? If your Glacier water fountain did not flow properly, you can try the following troubleshooting steps.   1. Clean the water fountain thoroughly. Key points: Water outlet. Wipe it with a slightly damp cloth. Soapy water is needed. Water pipe and the mesh filter.   2. Make sure the water fountain is assembled correctly. Key points:... continue reading
If your Glacier water fountain did not flow properly, you can try the following troubleshooting steps.   1. Clean the water fountain thoroughly. Key points: Water outlet. Wipe it with a slightly damp cloth. Soapy water is needed. Water pipe and the mesh filter.   2. Make sure the water fountain is assembled correctly. Key points:...
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How can I prevent/remove rust in the stainless steel Glacier Fountain? How to Prevent Rust: There is a possibility of impurities present in stainless steel parts from the factory, which could potentially result in rusting after usage. However, this issue can be easily avoided by thoroughly cleaning the stainless steel parts before using them. When it comes to cleaning, it is essential to wipe them with a sponge along with soapy... continue reading
How to Prevent Rust: There is a possibility of impurities present in stainless steel parts from the factory, which could potentially result in rusting after usage. However, this issue can be easily avoided by thoroughly cleaning the stainless steel parts before using them. When it comes to cleaning, it is essential to wipe them with a sponge along with soapy...
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What can I do if my Glacier Fountain leaks or overflows? If your Glacier water fountain is leaking/overflowing, you can try the following troubleshooting steps. Note: Please towel dry the surface of the water fountain (especially the black filtration unit) and leave it in an airy and clean place for at least 1 day to dry it completely before troubleshooting.   Leaking From the Filter Cartridge: 1.... continue reading
If your Glacier water fountain is leaking/overflowing, you can try the following troubleshooting steps. Note: Please towel dry the surface of the water fountain (especially the black filtration unit) and leave it in an airy and clean place for at least 1 day to dry it completely before troubleshooting.   Leaking From the Filter Cartridge: 1....
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What can I do if the water indicator light of the Glacier Fountain stays red when the water is full? If the water indicator light💧of the Glacier water fountain keeps turning on red when the water tank is full, you can try the following steps to reset the water indicator light.   Note: Please keep other items away from the water fountain before resetting the water fountain in case of a water spill.   1. First... continue reading
If the water indicator light💧of the Glacier water fountain keeps turning on red when the water tank is full, you can try the following steps to reset the water indicator light.   Note: Please keep other items away from the water fountain before resetting the water fountain in case of a water spill.   1. First...
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Stainless Steel Fountain
What Can I Do If My Stainless Steel Water Fountain Stops Working or the Water Output Is Too Light? There are several possible causes for why your fountain has stopped working properly. Sometimes, it takes a few minutes for the motor to start pumping water once it‘s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips: 1. Check the cord. If it has any frayed or exposed wires, your... continue reading
There are several possible causes for why your fountain has stopped working properly. Sometimes, it takes a few minutes for the motor to start pumping water once it‘s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips: 1. Check the cord. If it has any frayed or exposed wires, your...
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Pre-Sale Inquiries for the Stainless Steel Water Fountain Q: Can the water flow be adjusted? A: Yes. The water valve/ controller on the lid can be used to conveniently adjust the water flow. Q: Does the water run continuously or does it automatically shut off after a while? A: The water runs continuously. You have to unplug it to turn it off.   Q:... continue reading
Q: Can the water flow be adjusted? A: Yes. The water valve/ controller on the lid can be used to conveniently adjust the water flow. Q: Does the water run continuously or does it automatically shut off after a while? A: The water runs continuously. You have to unplug it to turn it off.   Q:...
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What Can I Do If the Water Tray for My Stainless Steel Water Fountain Is Hard to Be Removed? To address the problem, we suggest the following steps:   1. First, rinse and soak the water tray with water at a temperature of 140℉ (60℃) for 30 minutes. 2. After that, lift the water tray by grasping the water nozzle, which is designed to function as a handle as well.   This is a friendly... continue reading
To address the problem, we suggest the following steps:   1. First, rinse and soak the water tray with water at a temperature of 140℉ (60℃) for 30 minutes. 2. After that, lift the water tray by grasping the water nozzle, which is designed to function as a handle as well.   This is a friendly...
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How to Clean the White Flocculent on the Water Tray of My Stainless Steel Water Fountain? The occurrence of white flocculence may be caused by the following factors:   1. A humid climate: If the water fountain is in a humid environment for a long time, it is easy for the white flocculent to build. 2. Microbial or bacterial growth due to residues: As pets eat and drink directly from their bowls,... continue reading
The occurrence of white flocculence may be caused by the following factors:   1. A humid climate: If the water fountain is in a humid environment for a long time, it is easy for the white flocculent to build. 2. Microbial or bacterial growth due to residues: As pets eat and drink directly from their bowls,...
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What Can I Do If My Stainless Steel Water Fountain Leaks? Regarding the leaking issue, please review the following possible reasons for your reference: 1. Water Tank Condition: Please check if there are any cracks in the stainless steel water tank. Did the water tank leak when it was unplugged and refilled with water? 2. Filter Replacement: We recommend replacing the filters every 2 weeks, including both... continue reading
Regarding the leaking issue, please review the following possible reasons for your reference: 1. Water Tank Condition: Please check if there are any cracks in the stainless steel water tank. Did the water tank leak when it was unplugged and refilled with water? 2. Filter Replacement: We recommend replacing the filters every 2 weeks, including both...
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What Can I Do If My Stainless Steel Water Fountain Overflows? Regarding the overflow issue with your stainless steel water fountain, please check the following: 1. Clean the Water Fountain and Replace the Filter: The filters should be replaced every 2 weeks, and we recommend cleaning the entire fountain once a week. Due to prolonged lack of cleaning and failure to replace the filter on time, the filter... continue reading
Regarding the overflow issue with your stainless steel water fountain, please check the following: 1. Clean the Water Fountain and Replace the Filter: The filters should be replaced every 2 weeks, and we recommend cleaning the entire fountain once a week. Due to prolonged lack of cleaning and failure to replace the filter on time, the filter...
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