Granary Smart Camera Feeder
Granary Smart Feeder
Granary Automatic Feeder
Polar Smart Wet Food Feeder
One RFID Smart Feeder
Air Smart Feeder
Air Automatic Feeder
Space Smart Feeder
Easy Feed Automatic Feeder
Essential Automatic Feeder
Granary Smart Camera Feeder
Pre-Sale Inquiries About the Camera Feeder 1. Does the feeder still feed as scheduled when the feeder is offline but still powered on?Yes, the feeder still feeds as scheduled, but the app is not available.   2. When the feeder is battery-operated only, will the feeder dispense food as scheduled?When the feeder is powered only by batteries, the Wi-Fi function, play button,... continue reading
1. Does the feeder still feed as scheduled when the feeder is offline but still powered on?Yes, the feeder still feeds as scheduled, but the app is not available.   2. When the feeder is battery-operated only, will the feeder dispense food as scheduled?When the feeder is powered only by batteries, the Wi-Fi function, play button,...
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How to Troubleshoot Live Video Not Loading on the Camera Feeder? Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article. Troubleshooting steps: 1. Try moving your feeder so it's closer to your router. If you are already very close, you don't need to do this. This step is mainly to eliminate possible network signal problems. 2. Reset... continue reading
Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article. Troubleshooting steps: 1. Try moving your feeder so it's closer to your router. If you are already very close, you don't need to do this. This step is mainly to eliminate possible network signal problems. 2. Reset...
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How to Troubleshoot Initial Connection Issues with the Petlibro APP and Camera Feeder? Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article. Troubleshooting steps: 1. If you have another 5V 1A power adapter and power cord. Please try to replace this power adapter and power cord. And if there is a battery, please remove it. Since the feeder cannot... continue reading
Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article. Troubleshooting steps: 1. If you have another 5V 1A power adapter and power cord. Please try to replace this power adapter and power cord. And if there is a battery, please remove it. Since the feeder cannot...
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How to Troubleshoot Continuous Feeding When Set to a Single Portion on the Camera Feeder? Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article.   Troubleshooting steps: 1. Could you please check if the tank base is assembled in the correct direction after removing the food tank? 2. After removing the food tank, please kindly try to feed manually to confirm... continue reading
Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article.   Troubleshooting steps: 1. Could you please check if the tank base is assembled in the correct direction after removing the food tank? 2. After removing the food tank, please kindly try to feed manually to confirm...
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How to Fix a Malfunctioning Wi-Fi Indicator on the Camera Feeder? 1. Disconnect the feeder from all power sources, including batteries. Then, turn on the feeder using another adapter, power cable, and power outlet. Allow at least 30 seconds for the necessary data to load. You will notice that the feeder's lock indicator will turn on automatically. Then check if the WiFi indicator works. 2. Unlock the... continue reading
1. Disconnect the feeder from all power sources, including batteries. Then, turn on the feeder using another adapter, power cable, and power outlet. Allow at least 30 seconds for the necessary data to load. You will notice that the feeder's lock indicator will turn on automatically. Then check if the WiFi indicator works. 2. Unlock the...
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How to Troubleshoot Night Vision Issues on the Camera Feeder? To resolve this issue, please follow these steps: Please wipe the camera with a clean, dry cloth, and then place the device in a location where it is not directly exposed to light (avoid turning on floor lamps or other direct light sources). Reinstall the Petlibro app, making sure the firmware is updated to the latest... continue reading
To resolve this issue, please follow these steps: Please wipe the camera with a clean, dry cloth, and then place the device in a location where it is not directly exposed to light (avoid turning on floor lamps or other direct light sources). Reinstall the Petlibro app, making sure the firmware is updated to the latest...
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Granary Smart Feeder
Pre-sale inquiries about the Granary Smart feeder 1. Does the feeder still feed as scheduled when the feeder is offline but still powered on?Yes, the feeder still feeds as scheduled, but the app is not available.   2. When the feeder is battery-operated only, will the feeder dispense food as scheduled?When the feeder is powered only by batteries, the Wi-Fi function, play button,... continue reading
1. Does the feeder still feed as scheduled when the feeder is offline but still powered on?Yes, the feeder still feeds as scheduled, but the app is not available.   2. When the feeder is battery-operated only, will the feeder dispense food as scheduled?When the feeder is powered only by batteries, the Wi-Fi function, play button,...
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How do I unlock the Granary Smart Feeder? Press and hold for five seconds to unlock the buttons, and the device will emit a reminder sound. In the locked status, only this button works. The control buttons and screen will be locked automatically after 30 seconds of standby.  The lock indicator will be on if the control panel is locked, and it will be... continue reading
Press and hold for five seconds to unlock the buttons, and the device will emit a reminder sound. In the locked status, only this button works. The control buttons and screen will be locked automatically after 30 seconds of standby.  The lock indicator will be on if the control panel is locked, and it will be...
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How often should I replace the desiccant bag? To maintain optimal performance and ensure the freshness of your pet’s food, we recommend replacing the desiccant bag every two weeks.   You can purchase replacement desiccant bags here:Petlibro Desiccant Bag   For added convenience and savings, consider subscribing to the desiccant bag to save 15% and ensure hassle-free reordering.   If you have any further... continue reading
To maintain optimal performance and ensure the freshness of your pet’s food, we recommend replacing the desiccant bag every two weeks.   You can purchase replacement desiccant bags here:Petlibro Desiccant Bag   For added convenience and savings, consider subscribing to the desiccant bag to save 15% and ensure hassle-free reordering.   If you have any further...
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How do I share my device access with someone else? To share your feeder with another user, please ensure the device is shared using the User ID. Here’s how to proceed: 1. Find The User ID: Open the app. Go to the "Me" section. Select "Personal Information." Locate the "User ID", which is typically linked to your registered email address. 2. Share the Feeder: Go to... continue reading
To share your feeder with another user, please ensure the device is shared using the User ID. Here’s how to proceed: 1. Find The User ID: Open the app. Go to the "Me" section. Select "Personal Information." Locate the "User ID", which is typically linked to your registered email address. 2. Share the Feeder: Go to...
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How do I disassemble and clean the Granary Smart Feeder? 1. Remove the lid and take out the desiccant bag. 2. Make sure the food tank is empty. Pull the notches on both sides of the food tank outward a little and then up to remove the food tank. 3. Hold the feeder base, turn the tank base counterclockwise, and lift the tank base. 4. Remove... continue reading
1. Remove the lid and take out the desiccant bag. 2. Make sure the food tank is empty. Pull the notches on both sides of the food tank outward a little and then up to remove the food tank. 3. Hold the feeder base, turn the tank base counterclockwise, and lift the tank base. 4. Remove...
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Why can't I get any notifications from the app? 1. Check whether the permission for this specific type of notification is enabled in the device notification settings. 2. Check whether the permission for this specific device notification is enabled in the app settings. 3. Check whether the permission for the APP notification is enabled in the phone's settings. continue reading
1. Check whether the permission for this specific type of notification is enabled in the device notification settings. 2. Check whether the permission for this specific device notification is enabled in the app settings. 3. Check whether the permission for the APP notification is enabled in the phone's settings.
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Granary Automatic Feeder
Pre-sale inquiries about Granary Automatic Feeder 1. What is the length of the power cable? The power cable of the Granary Automatic Feeder is approximately 1.5 meters in length. It is a USB to Type-C power cable and is compatible with the provided 5V 1A adapter.   2. Can the Granary Automatic Feeder work solely on the batteries? The Granary Automatic Feeder can... continue reading
1. What is the length of the power cable? The power cable of the Granary Automatic Feeder is approximately 1.5 meters in length. It is a USB to Type-C power cable and is compatible with the provided 5V 1A adapter.   2. Can the Granary Automatic Feeder work solely on the batteries? The Granary Automatic Feeder can...
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How to feed manually on the Granary Automatic Feeder? 1. Please press the unlock button (on the further left) for 3s to unlock other buttons and the screen.    2. Press the manual feeding button once, and the feeder will dispense one portion of food. You can press the manual feeding button up to 5 times in a short amount of time, and the feeder... continue reading
1. Please press the unlock button (on the further left) for 3s to unlock other buttons and the screen.    2. Press the manual feeding button once, and the feeder will dispense one portion of food. You can press the manual feeding button up to 5 times in a short amount of time, and the feeder...
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How do I set the current time on the Granary Automatic feeder? You can refer to the following steps to set the current time on the PLAF005 and PLAF006.  Please pay attention to the 12-hour AM/PM format. Time will change from AM to PM automatically according to your setting. 1. Press and hold the Unlocked Button for 3s to unlock the feeder, the Current Time Setting lcon on... continue reading
You can refer to the following steps to set the current time on the PLAF005 and PLAF006.  Please pay attention to the 12-hour AM/PM format. Time will change from AM to PM automatically according to your setting. 1. Press and hold the Unlocked Button for 3s to unlock the feeder, the Current Time Setting lcon on...
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How do I edit a feeding schedule on the Granary Automatic Feeder? You can refer to the following steps to adjust the feeding plan on the Granary Automatic Feeder: 1. After the current time is set, icon 1 will flash, indicating it's ready for you to configure the settings of the first meal. Press the Setting button to set the feeding time. The hour field of the time... continue reading
You can refer to the following steps to adjust the feeding plan on the Granary Automatic Feeder: 1. After the current time is set, icon 1 will flash, indicating it's ready for you to configure the settings of the first meal. Press the Setting button to set the feeding time. The hour field of the time...
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How do I set a feeding schedule on the Granary Automatic Feeder? You can refer to the following steps to set a feeding plan on PLAF005 and PLAF006. You can also click here to watch a tutorial video. 1. After the current time is set, icon 1 will flash, indicating it's ready for you to configure the settings of the first meal. Press the Setting button to set the... continue reading
You can refer to the following steps to set a feeding plan on PLAF005 and PLAF006. You can also click here to watch a tutorial video. 1. After the current time is set, icon 1 will flash, indicating it's ready for you to configure the settings of the first meal. Press the Setting button to set the...
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How do I fix a malfunctioning clock on the Granary Automatic feeder? If the clock time on the granary feeder is not changing or the clock is running too fast or too slow, follow the steps below to resume normal operation: Reset the feeder by pressing and holding the Increase/Decrease buttons (+/-) at the same time for 6 seconds. Release the buttons when the machine emits three beeps... continue reading
If the clock time on the granary feeder is not changing or the clock is running too fast or too slow, follow the steps below to resume normal operation: Reset the feeder by pressing and holding the Increase/Decrease buttons (+/-) at the same time for 6 seconds. Release the buttons when the machine emits three beeps...
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Polar Smart Wet Food Feeder
Could the Polar Wet Food Feeder be connected to multiple devices simultaneously? If not, could I share the Polar Wet Food Feeder with my family or friends? The Polar Wet Food Feeder doesn't support connecting to multiple devices simultaneously. However, you can share the feeder with your family or friends so they can access the feeder on the app at the same time.   If you want to share the feeder with your family or friends, please follow the instructions below to share... continue reading
The Polar Wet Food Feeder doesn't support connecting to multiple devices simultaneously. However, you can share the feeder with your family or friends so they can access the feeder on the app at the same time.   If you want to share the feeder with your family or friends, please follow the instructions below to share...
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What should I do if I want to increase the volume or frequency of the chime/meal call of the Polar Wet Food Feeder? The Polar Wet Food Feeder doesn't support editing the volume of the chime/meal call.   However, after updating the firmware and the app to the latest version, the feeder supports editing the frequency of the chime/meal call by selecting the Smart mode in the Device Settings.   continue reading
The Polar Wet Food Feeder doesn't support editing the volume of the chime/meal call.   However, after updating the firmware and the app to the latest version, the feeder supports editing the frequency of the chime/meal call by selecting the Smart mode in the Device Settings.  
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What should I do if I don't want to receive any offline notifications after I unplug the Polar Wet Food Feeder? The offline notification is designed to notify customers promptly about the status of the feeder, ensuring timely checks to prevent food spoilage and protect their pets from illness. If you don't want to receive the notifications anymore, please turn on the feeder and reconnect it to the app, then disable the Notification Settings in the Device Settings. ... continue reading
The offline notification is designed to notify customers promptly about the status of the feeder, ensuring timely checks to prevent food spoilage and protect their pets from illness. If you don't want to receive the notifications anymore, please turn on the feeder and reconnect it to the app, then disable the Notification Settings in the Device Settings. ...
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What should I do if I want to add more meal schedules after saving the schedule settings? Polar Wet Food Feeder In case you want to add more meal schedules on the app after saving 1 or 2 meal schedules, please delete the original schedules you have set up, and then select more food sections on the app to set up more meal schedules. continue reading
In case you want to add more meal schedules on the app after saving 1 or 2 meal schedules, please delete the original schedules you have set up, and then select more food sections on the app to set up more meal schedules.
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How do I set up meal schedules after connecting the Polar Wet Food Feeder to the Petlibro app? After connecting the Polar Wet Food Feeder to the Petlibro app, you can follow the templates below to set up meal schedules according to your and your pet's demands.   1 meal per day 2 meals per day 3 meals per day Important: How to refill the food   1 meal per day: If you want... continue reading
After connecting the Polar Wet Food Feeder to the Petlibro app, you can follow the templates below to set up meal schedules according to your and your pet's demands.   1 meal per day 2 meals per day 3 meals per day Important: How to refill the food   1 meal per day: If you want...
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Is it normal that there is ice built up in the refrigeration area of the Polar Wet Food Feeder? How could I clean ice? Rest assured that this is a normal phenomenon.   After plugging in the feeder and connecting it to the Petlibro app, the feeder refrigerates the wet food to approximately 13°C below the ambient room temperature, ensuring the food stays fresh.   Therefore, if the room temperature falls below 20°C, the core refrigeration area may maintain temperatures... continue reading
Rest assured that this is a normal phenomenon.   After plugging in the feeder and connecting it to the Petlibro app, the feeder refrigerates the wet food to approximately 13°C below the ambient room temperature, ensuring the food stays fresh.   Therefore, if the room temperature falls below 20°C, the core refrigeration area may maintain temperatures...
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One RFID Smart Feeder
What Can I Do If the Collar Tag Can't be Recognized When the Tag is Close to the RFID Reader of the One RFID Feeder?   1. Ensure the feeder is powered with the original power cord and adapter. 2. Make sure there are no metal objects or electronic devices close to the feeder that could potentially interfere with the RFID signal. 3. Check if there are any obstructions on the prongs of the RFID reader or in the jack at... continue reading
  1. Ensure the feeder is powered with the original power cord and adapter. 2. Make sure there are no metal objects or electronic devices close to the feeder that could potentially interfere with the RFID signal. 3. Check if there are any obstructions on the prongs of the RFID reader or in the jack at...
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What Can I Do If One RFID Feeder is Frequently Emitting an Abnormal Beep Sound or an Abnormal "Button is Locked" Voice Reminder? Confirm Power Source: Ensure that the feeder is powered using the original power cord and adapter. Check for Interference: Make sure there are no metal objects or electronic devices located close to the feeder, as these could potentially interfere with the RFID signal. Change the Power Outlet: Try plugging the feeder into a different electrical outlet... continue reading
Confirm Power Source: Ensure that the feeder is powered using the original power cord and adapter. Check for Interference: Make sure there are no metal objects or electronic devices located close to the feeder, as these could potentially interfere with the RFID signal. Change the Power Outlet: Try plugging the feeder into a different electrical outlet...
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Why Doesn’t the QR Code on the One RFID Feeder Collar Tag Show Any Information When Scanned?   Thank you for reaching out to us. To ensure your pet’s information is accessible in case they go missing, please follow these steps to update their details in the app:   Open the app and go to the "Me" section. Select "My Pet." Choose the pet you want to update. Click on "I lost my... continue reading
  Thank you for reaching out to us. To ensure your pet’s information is accessible in case they go missing, please follow these steps to update their details in the app:   Open the app and go to the "Me" section. Select "My Pet." Choose the pet you want to update. Click on "I lost my...
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Why Am I Not Getting Any Low Food Notifications on the One RFID Feeder When the Food Runs Out?   1. Check if the feeder's screen shows "ADD FOOD". 2. Clean the low-food detection light and check again. 3. Clean the small transparent window on the food tank. For guidance on this process, here is a video for your reference:   4. Check if the APP notification permission is allowed in your phone's settings. 5.... continue reading
  1. Check if the feeder's screen shows "ADD FOOD". 2. Clean the low-food detection light and check again. 3. Clean the small transparent window on the food tank. For guidance on this process, here is a video for your reference:   4. Check if the APP notification permission is allowed in your phone's settings. 5....
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What Can I Do If the Food Bowl Lid of the One RFID Feeder Can't be Opened/Closed all the way? 1. Ensure the feeder is powered by the original power cord and adapter. 2. Make sure there are no metal objects or electronic devices close to the feeder that could potentially interfere with the RFID signal. 3. Check if there are any obstructions on the prongs of the RFID reader or in the jack at the feeder... continue reading
1. Ensure the feeder is powered by the original power cord and adapter. 2. Make sure there are no metal objects or electronic devices close to the feeder that could potentially interfere with the RFID signal. 3. Check if there are any obstructions on the prongs of the RFID reader or in the jack at the feeder...
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What Should I Do If the One RFID Feeder Food Outlet is Blocked or If There Are Foreign Objects in the Food Outlet?   1. Firmware Update: Ensure the feeder’s firmware is updated to V2.0.27 or higher. After upgrading, the feeder will continue dispensing food even if a blockage notification is received. This notification is a reminder to clean the food outlet if too much food has accumulated. 2. Clear the Food Bowl: Remove food from the bowl and... continue reading
  1. Firmware Update: Ensure the feeder’s firmware is updated to V2.0.27 or higher. After upgrading, the feeder will continue dispensing food even if a blockage notification is received. This notification is a reminder to clean the food outlet if too much food has accumulated. 2. Clear the Food Bowl: Remove food from the bowl and...
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Air Smart Feeder
Pre-Sale Inquiries for the Air Smart Feeder 1. Is there an option to purchase additional Food Bowls? Yes, we do offer the purchase of additional accessories, including Food Bowls. However, please note that currently, these items can only be shipped within the continental United States. If you have a need for them, kindly reach out to our official support team and provide us... continue reading
1. Is there an option to purchase additional Food Bowls? Yes, we do offer the purchase of additional accessories, including Food Bowls. However, please note that currently, these items can only be shipped within the continental United States. If you have a need for them, kindly reach out to our official support team and provide us...
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Does Constant Charging Affect the Air Smart Feeder’s Internal Battery? The Air Smart Feeder is designed with a built-in lithium battery that can be continuously plugged into a power source without any harm. This battery serves as a backup power supply for situations such as power outages or when the feeder needs to be temporarily moved. Having this built-in lithium battery ensures that your pets will... continue reading
The Air Smart Feeder is designed with a built-in lithium battery that can be continuously plugged into a power source without any harm. This battery serves as a backup power supply for situations such as power outages or when the feeder needs to be temporarily moved. Having this built-in lithium battery ensures that your pets will...
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How Long Does It Take to Fully Charge the Air Smart Feeder’s Internal Battery? Under normal circumstances, the built-in battery of the Air Smart Feeder typically requires approximately 8 hours to reach a full charge.   Once it reaches this point of maximum capacity, a steady white light will emit from the indicator, providing a clear and reliable signal that the feeder has indeed achieved full charge. continue reading
Under normal circumstances, the built-in battery of the Air Smart Feeder typically requires approximately 8 hours to reach a full charge.   Once it reaches this point of maximum capacity, a steady white light will emit from the indicator, providing a clear and reliable signal that the feeder has indeed achieved full charge.
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What to Do If the Air Smart Feeder Fails to Update Firmware? There are a few situations that may cause the Air Smart Feeder firmware upgrade to fail.  A weak Wi-Fi connection signal. Using the 5 GHz network on the phone. To resolve the firmware upgrade issue, we recommend the following steps. Please make sure that the feeder is placed near the router to ensure a stronger Wi-Fi... continue reading
There are a few situations that may cause the Air Smart Feeder firmware upgrade to fail.  A weak Wi-Fi connection signal. Using the 5 GHz network on the phone. To resolve the firmware upgrade issue, we recommend the following steps. Please make sure that the feeder is placed near the router to ensure a stronger Wi-Fi...
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How to Fix Missing Low Food Alerts on the Air Smart Feeder? 1. Ensure the Lid is Properly SeatedConfirm that the lid is correctly placed on the food tank. A misaligned or improperly installed lid could prevent the device from functioning correctly and trigger the notification.   2. Check Tank Base Installation Verify that the tank base is properly installed. If the silicone brush is obstructing the sensor... continue reading
1. Ensure the Lid is Properly SeatedConfirm that the lid is correctly placed on the food tank. A misaligned or improperly installed lid could prevent the device from functioning correctly and trigger the notification.   2. Check Tank Base Installation Verify that the tank base is properly installed. If the silicone brush is obstructing the sensor...
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How to Resolve Incomplete Charging of the Air Smart Feeder? If your Air Smart Feeder cannot fully charge, follow the troubleshooting steps below to resolve the issue:   1. Check the Power SupplyEnsure that the device is powered using the original power cable and adapter to avoid any issues caused by incompatible accessories.   2. Perform a Hard ResetToggle the power switch next to the charging... continue reading
If your Air Smart Feeder cannot fully charge, follow the troubleshooting steps below to resolve the issue:   1. Check the Power SupplyEnsure that the device is powered using the original power cable and adapter to avoid any issues caused by incompatible accessories.   2. Perform a Hard ResetToggle the power switch next to the charging...
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Air Automatic Feeder
Pre-Sale Inquiries for the Air Automatic Feeder 1. What is the length of the power cable? The power cable of the Air Automatic Feeder is approximately 1.5 meters in length. It is a USB to Type-C power cable and is compatible with the provided 5V 1A adapter.    2. Can the Air Automatic Feeder work solely on the batteries? The Air Automatic Feeder... continue reading
1. What is the length of the power cable? The power cable of the Air Automatic Feeder is approximately 1.5 meters in length. It is a USB to Type-C power cable and is compatible with the provided 5V 1A adapter.    2. Can the Air Automatic Feeder work solely on the batteries? The Air Automatic Feeder...
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What to Do If Accessories Are Missing from the Air Automatic Feeder Package? All accessories are packed inside the food tank. Open the food tank to locate the included accessories. Refer to the steps below or the video. 1. Open the food tank locks at both ends of the feeder. 2. Remove the food tank to see if you can find the accessories, such as the bowl, adapter, power... continue reading
All accessories are packed inside the food tank. Open the food tank to locate the included accessories. Refer to the steps below or the video. 1. Open the food tank locks at both ends of the feeder. 2. Remove the food tank to see if you can find the accessories, such as the bowl, adapter, power...
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How to Reset the Air Automatic Feeder? Press and hold the + and - buttons simultaneously for 3-5s, then the feeder will be reset. Note: Resetting the feeder will remove all time settings and feeding schedules.   How to Adjust or Cancel a Feeding Plan on Air Feeder PLAF008 1. Begin by pressing the "Set/OK" button, which will take you to the settings interface.... continue reading
Press and hold the + and - buttons simultaneously for 3-5s, then the feeder will be reset. Note: Resetting the feeder will remove all time settings and feeding schedules.   How to Adjust or Cancel a Feeding Plan on Air Feeder PLAF008 1. Begin by pressing the "Set/OK" button, which will take you to the settings interface....
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How to Troubleshoot Reduced or No Food Dispensing on the Air Automatic Feeder? 1. Disconnect power: Disconnect the feeder from all power sources, including batteries. 2. Clean the feeder: Clean out the food inside the food tank and the rotor, and then add some food up to the height of the rotor. Additionally, please make sure that the kibble is within 2-15 mm. 3. Reconnect power: Plug in the... continue reading
1. Disconnect power: Disconnect the feeder from all power sources, including batteries. 2. Clean the feeder: Clean out the food inside the food tank and the rotor, and then add some food up to the height of the rotor. Additionally, please make sure that the kibble is within 2-15 mm. 3. Reconnect power: Plug in the...
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How to Set the Current Time and Feeding Schedule on the Air Automatic Feeder? Refer to the following instructions or video to set up the Air Automatic Feeder.   How do I set the current time? 1. Press the "Set/OK" button to enter the settings interface. 2. Press the "Set/OK" button again to set the hour, and press the "+ & -" button to select the number of hours. 3.... continue reading
Refer to the following instructions or video to set up the Air Automatic Feeder.   How do I set the current time? 1. Press the "Set/OK" button to enter the settings interface. 2. Press the "Set/OK" button again to set the hour, and press the "+ & -" button to select the number of hours. 3....
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How to Address Over-Dispensing Issues with the Air Automatic Feeder? 1. Disconnect power: Disconnect the feeder from all power sources, including batteries.   2. Clean the feeder: Clean out the food inside the food tank and the rotor, and make sure that the installation of the food tank base is correct.   3. Add food: Add some food up to the height of the rotor. Additionally,... continue reading
1. Disconnect power: Disconnect the feeder from all power sources, including batteries.   2. Clean the feeder: Clean out the food inside the food tank and the rotor, and make sure that the installation of the food tank base is correct.   3. Add food: Add some food up to the height of the rotor. Additionally,...
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Space Smart Feeder
What can I do if my Space Smart Feeder doesn't dispense food? 1. Please confirm the kibble is within 0.079-0.7in (2-18mm). 2. Remove the food tank, manually feed on the app, and wait for 30 seconds to check if the rotor on the base works. 3. Empty the food tank, and disassemble the rotor cover, plastics rotor and silicone vane. Clean these parts.  4. Install these parts and... continue reading
1. Please confirm the kibble is within 0.079-0.7in (2-18mm). 2. Remove the food tank, manually feed on the app, and wait for 30 seconds to check if the rotor on the base works. 3. Empty the food tank, and disassemble the rotor cover, plastics rotor and silicone vane. Clean these parts.  4. Install these parts and...
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What can I do if the Space Smart Feeder fails to connect to the Wi-Fi network or the app? 1. Make sure the feeder is powered with the power cord and adapter. 2. Please reset the feeder. Keep holding the reset button for 5 seconds until the feeder prompts "reset successfully" and "ready for Wi-Fi connection". 3. Put the router and the feeder in the same room and move the feeder close to the router.... continue reading
1. Make sure the feeder is powered with the power cord and adapter. 2. Please reset the feeder. Keep holding the reset button for 5 seconds until the feeder prompts "reset successfully" and "ready for Wi-Fi connection". 3. Put the router and the feeder in the same room and move the feeder close to the router....
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What can I do if the Space Smart Feeder fails to pump out the air?   1. Ensure Proper Power SupplyStart by ensuring that the feeder is powered by the original power cord and adapter. If possible, try using a different 5V 2A power adapter and power cord to eliminate potential power issues. A secure connection is essential for the feeder to function properly. 2. Clean the Lid and Sealing RingDirt... continue reading
  1. Ensure Proper Power SupplyStart by ensuring that the feeder is powered by the original power cord and adapter. If possible, try using a different 5V 2A power adapter and power cord to eliminate potential power issues. A secure connection is essential for the feeder to function properly. 2. Clean the Lid and Sealing RingDirt...
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How to resolve the "No Low Food Notification" issue with the Space Smart Feeder？   1. Confirm the Indicator Light is Solid RedCheck the indicator light on the feeder to ensure it is solid red, which indicates that the food tank is empty. 2. Clean the Low-Food Detection LightEnsure the low-food detection light is clean and free from any obstructions. Dirt or residue may prevent it from detecting low food... continue reading
  1. Confirm the Indicator Light is Solid RedCheck the indicator light on the feeder to ensure it is solid red, which indicates that the food tank is empty. 2. Clean the Low-Food Detection LightEnsure the low-food detection light is clean and free from any obstructions. Dirt or residue may prevent it from detecting low food...
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How to resolve the "Food Outlet Door Not Closing" issue with the Space Smart Feeder?   1. Check for Obstructions in the Food OutletStart by removing the food tank and inspecting the food outlet for any food crumbs or debris that might be causing the outlet door to stick. If there are any obstructions, clear them and check if the outlet door can now close properly. 2. Manually Push the Food... continue reading
  1. Check for Obstructions in the Food OutletStart by removing the food tank and inspecting the food outlet for any food crumbs or debris that might be causing the outlet door to stick. If there are any obstructions, clear them and check if the outlet door can now close properly. 2. Manually Push the Food...
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How to resolve the "Keep Vacuuming" issue with the Space Smart Feeder?   1. Check Power SupplyEnsure the feeder is powered with the correct power cord and adapter. If available, try using another 5V 2A power adapter and a new power cord.   2. Reset the FeederReset the feeder by pressing and holding the reset button for 5 seconds until you hear the prompt: "reset successfully" and "ready... continue reading
  1. Check Power SupplyEnsure the feeder is powered with the correct power cord and adapter. If available, try using another 5V 2A power adapter and a new power cord.   2. Reset the FeederReset the feeder by pressing and holding the reset button for 5 seconds until you hear the prompt: "reset successfully" and "ready...
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Easy Feed Automatic Feeder
How to disassemble the Food Tank of the Easy Feed Automatic Feeder and clean the Feeder? If you're experiencing difficulty removing the food tank from your Easy Feed Automatic Feeder, please review the attached videos and follow the steps below to resolve the issue:   1. Grasp the Food TankHold the food tank with both hands and gently pull it upward with a bit of force. The tank is designed to be... continue reading
If you're experiencing difficulty removing the food tank from your Easy Feed Automatic Feeder, please review the attached videos and follow the steps below to resolve the issue:   1. Grasp the Food TankHold the food tank with both hands and gently pull it upward with a bit of force. The tank is designed to be...
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How do I set the current time on the Easy Feed Automatic Pet Feeder? Please refer to the following steps to set the current time on the Easy Feed Automatic Pet Feeder: 1. Hold the “Setting” button for 3s. 2. Press the “OK” button, then press the "Up/Down" button to change the hour time. 3. Press the “OK” button again to confirm and start to set the minute time, use the... continue reading
Please refer to the following steps to set the current time on the Easy Feed Automatic Pet Feeder: 1. Hold the “Setting” button for 3s. 2. Press the “OK” button, then press the "Up/Down" button to change the hour time. 3. Press the “OK” button again to confirm and start to set the minute time, use the...
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What can I do if the Easy Feed Automatic Pet Feeder does not turn on? 1. Please change the power adapter to check if it can be turned on. 2. Please change the power cord to see if it can be turned on. 3. Unplug the feeder, and use the alkaline D batteries to check if it works. continue reading
1. Please change the power adapter to check if it can be turned on. 2. Please change the power cord to see if it can be turned on. 3. Unplug the feeder, and use the alkaline D batteries to check if it works.
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What should I do If the buttons on My Easy Feed Automatic Feeder are not working? If the buttons on your Easy Feed Automatic Feeder are not working properly, please follow the troubleshooting steps below to resolve the issue:   1. Turn off the feeder by switching the power switch at the bottom of the feeder to the "off" position.2. Remove the batteries, and unplug the feeder. Completely power off the feeder... continue reading
If the buttons on your Easy Feed Automatic Feeder are not working properly, please follow the troubleshooting steps below to resolve the issue:   1. Turn off the feeder by switching the power switch at the bottom of the feeder to the "off" position.2. Remove the batteries, and unplug the feeder. Completely power off the feeder...
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How do I fix an E-01 or E-02 error on the Easy Feed Automatic Pet Feeder? If your Easy Feed Automatic Pet Feeder displays an E-01/E-02 error code, please refer to the following steps for troubleshooting: E-01+Red flashing light The error code means that the food tank is empty. Refill the food. After refilling food, the flashing red light will disappear within 60 seconds. E-02+Red flashing light The error code means there... continue reading
If your Easy Feed Automatic Pet Feeder displays an E-01/E-02 error code, please refer to the following steps for troubleshooting: E-01+Red flashing light The error code means that the food tank is empty. Refill the food. After refilling food, the flashing red light will disappear within 60 seconds. E-02+Red flashing light The error code means there...
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What should I do if my Easy Feed Automatic Feeder won't power on or is not receiving power? If your Easy Feed Automatic Feeder is not turning on, please follow the troubleshooting steps below to resolve the issue:   1. Confirm the Power Switch PositionEnsure that the power switch at the bottom of the feeder is in the "on" position.   2. Try Different Power SourcesTry using a different power cord, power adapter, and... continue reading
If your Easy Feed Automatic Feeder is not turning on, please follow the troubleshooting steps below to resolve the issue:   1. Confirm the Power Switch PositionEnsure that the power switch at the bottom of the feeder is in the "on" position.   2. Try Different Power SourcesTry using a different power cord, power adapter, and...
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Essential Automatic Feeder
How Do I Feed Manually on the Essential WiFi Feeder? There are 2 ways to feed manually:   Button Press and hold the FEED button for 6 seconds to unlock the feeder (there will be a brief red flashing prompt), then 1 portion of food will be released after you press the FEED button twice quickly (this option can only release 1 portion of food at... continue reading
There are 2 ways to feed manually:   Button Press and hold the FEED button for 6 seconds to unlock the feeder (there will be a brief red flashing prompt), then 1 portion of food will be released after you press the FEED button twice quickly (this option can only release 1 portion of food at...
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How Do I Unlock and Lock the Essential WiFi Feeder? How do I lock or unlock the Essential WiFi Feeder? Press the Feed Button and hold for 6s, the indicator will flash twice, meaning the control panel is locked. Repeat to unlock.   How do I confirm the feeder is locked or unlocked? Press the Feed Button twice quickly; if the rotor runs once successfully, it... continue reading
How do I lock or unlock the Essential WiFi Feeder? Press the Feed Button and hold for 6s, the indicator will flash twice, meaning the control panel is locked. Repeat to unlock.   How do I confirm the feeder is locked or unlocked? Press the Feed Button twice quickly; if the rotor runs once successfully, it...
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What Should I Do If the Essential Wi-Fi Feeder Doesn't Release Food as Scheduled or Releases the Wrong Amount of Food? The feeding time is not as scheduled:   1. Make sure that the feeder is powered up through the original adapter and power cable. 2. Make sure that the Petlibro Lite app is the latest version, and that the time zone is correct. 3. Make sure the WiFi operates only on the 2.4 GHz network. 4.... continue reading
The feeding time is not as scheduled:   1. Make sure that the feeder is powered up through the original adapter and power cable. 2. Make sure that the Petlibro Lite app is the latest version, and that the time zone is correct. 3. Make sure the WiFi operates only on the 2.4 GHz network. 4....
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What Should I Do If My Pet Can Feed by Itself by Pressing the Feed Button on the Essential Wi-Fi Feeder? 1. Press the FEED button twice quickly to see if the feeder will release food. If yes, it means that the feeder is in unlocked mode. 2. Please press and hold the FEED button for 6 seconds; the red indicator will flash twice, meaning that the buttons are locked or unlocked. 3. Next, press the feed... continue reading
1. Press the FEED button twice quickly to see if the feeder will release food. If yes, it means that the feeder is in unlocked mode. 2. Please press and hold the FEED button for 6 seconds; the red indicator will flash twice, meaning that the buttons are locked or unlocked. 3. Next, press the feed...
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What Should I Do If the Red Light of the Essential WiFi Feeder Flashes or Stays Solid All The Time? A. Troubleshooting frequent connection loss and flashing red light: 1. Unplug all power sources from the feeder. 2. Connect the feeder using only the power cable and adapter. 3. Reset the feeder and reconnect it to observe if the red light stops flashing. 4. Try using a different adapter and power cable, plug the feeder into... continue reading
A. Troubleshooting frequent connection loss and flashing red light: 1. Unplug all power sources from the feeder. 2. Connect the feeder using only the power cable and adapter. 3. Reset the feeder and reconnect it to observe if the red light stops flashing. 4. Try using a different adapter and power cable, plug the feeder into...
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What Should I Do If the Food Stays at the Outlet of the Essential Feeder And Don't Fall into the Bowl? 1. Make sure the feeder is powered on using the original adapter and power cable. 2. Make sure the grains are dry. 3. Clean up the feeder outlet and the food tray. Make sure that there is nothing stuck between the stainless steel bowl and the bowl holder. 4. Reduce portions. 5. Install the stainless steel bowl... continue reading
1. Make sure the feeder is powered on using the original adapter and power cable. 2. Make sure the grains are dry. 3. Clean up the feeder outlet and the food tray. Make sure that there is nothing stuck between the stainless steel bowl and the bowl holder. 4. Reduce portions. 5. Install the stainless steel bowl...
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